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    are you leasing or financing?

    Purchased a CPO Gold 2020 XLT in July 2022 for $36K. Ended up financing $32k for 66 months at 2.2% APR. Payments are $520/mo.
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    Transmission Cooler Failure - Next Steps?

    I had it towed to the dealership and it took them a couple days to look at it. Overall our Explorer was at the dealership for 12 days, no loaner was provided. I asked about a loaner, but they kept saying they would provide one if they couldn't get it fixed by XX day.
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    Transmission Cooler Failure - Next Steps?

    Time for an update, we got our Explorer back on Tuesday after nearly 2 weeks at the dealer. Apparently the transmission cooler was not the culprit, and they fixed it following TSB 20-2337 (20-2337 Ford Technical Service Bulletin). They replaced the front support assembly and the clutch pack...
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    Transmission Cooler Failure - Next Steps?

    I understand that completely. Unfortunately, my wife was 3 hours away, and the only way to check the fluid is to crawl under the vehicle, take off the 19mm nut, and access the dipstick. Not necessarily easily checked. She did look for leaks, but there was nothing on the ground. The fluid was...
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    Transmission Cooler Failure - Next Steps?

    My wife was out of town for work with our 2020 Explorer XLT (49,000mi.) and she noticed the transmission was shifting harder than usual. She was with four other coworkers in the car on the way back (~160 mile trip) when she called me to let me know it was getting really bad. She was able to...
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    3rd Row Headrest Stuck (Manual)

    I didn't hear back from him, so I assume no charge. Glad it's handled!
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    3rd Row Headrest Stuck (Manual)

    Update! Dealership called me to let me know they didn't realize that my warranty (Gold CPO) had a $100 deductible, and that they needed to collect payment. I asked them if they could waive the deductible, as we only had the car less than a week before it happened. The salesman said they could...
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    3rd Row Headrest Stuck (Manual)

    Finally got my Explorer back last night, after a 3-day stay at the dealership. They had to replace the entire headrest assembly which required removing the entire rear seat and seat cover. No charge. Glad to have an operating third row again.
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    3rd Row Headrest Stuck (Manual)

    I took it to the dealership on Saturday, just to be informed they don't do any services except oil changes, etc. on Saturdays. Later that evening the headrest came down on its own (no clue how), however, now it won't lock in the upright position. Clearly something is broken on the inside of the...
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    Autostop eliminator

    I bought one, used the coupon (FBFORD) to make it $85. Took me less than 5 minutes to install. Beware, their product only works on Explorers with 4WD.
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    3rd Row Headrest Stuck (Manual)

    Yeah, I tried that hoping that maybe something was just caught in the mechanism. No such luck.
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    3rd Row Headrest Stuck (Manual)

    Got an appointment in for Saturday. I'll let you guys know what the issue was.
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    3rd Row Headrest Stuck (Manual)

    Yep, I've tried several attempts to get it to fold down. It works perfectly fine the first few days.
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    3rd Row Headrest Stuck (Manual)

    Hello, I'm new to the forum! My wife and I just purchased our 2020 Explorer XLT last week, and we're running into an issue with the 3rd row headrest not folding down. Our Explorer has the manual seat folding option. I've tried pushing, pulling, applying pressure, etc., but it's stuck in...
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