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  1. F

    Do I have Navigation System?

    Your dealership will need to add the navigation portion back onto your Explorer, 03 Explorer XLT. Let me know how it goes! Rebecca
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    MFT v3.8 and iOS10 Issues

    scoutexplorer, The master reset only resets the module so it doesn't affect the software. If you need the steps, you can get them here: http://owner.ford.com/how-tos/sync-technology/myford-touch/phone-setup/how-to-perform-a-master-reset.html?sync=my-ford-touch Cara
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    Navigation dvd

    tripplec, In your original post, you mentioned you saw version 1.0x on the information screen. That is the version you have currently. Version 9.0x is the latest version for the 2009 Explorer. It's for US & Canada. While map updates are not mandatory, it does help with performance to stay...
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    Navigation dvd

    Hi tripplec, You can visit HERE maps' site to find the most current map version: https://ford.navigation.com/home/en_US/FordNA/USD It looks like 9.0x is the latest. Shaay
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    Do I have Navigation System?

    Hi Peter, omar302 is correct. All MyFord Touch systems are built with SD card slots. If you don't have integrated navigation, you can use the SD card for music or add pictures for wallpaper. Hi 03 Explorer XLT, Like omar302 stated, it sounds like the navigation app needs to be reinstalled. I...
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    Hands free phone call problems

    Thanks for the info! Can you please let me know the last 5 digits of the CCPU number in your vehicle? Select the GEAR icon then HELP. Choose SYSTEM INFORMATION, and you'll see the number on this screen. Shaay
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    Bluetooth incoming calls / no sound

    Hi Kent Tomlinson, I can help! Have you checked for software updates: https://owner.ford.com/tools/account/how-tos/keep-your-sync-up-to-date.html Shaay
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    Hands free phone call problems

    Hi BadBoy, I'd like to help! Did the dealer check for software updates? Shaay
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    When will there be a new release of Sync 2 software

    Hi mola2alex, If there is an actual issue with the camera, updating the software will not resolve it. Send the VIN in a private message; I'll provide your options. Hey "peterk9, Updates are only free when the vehicle is under the 12M02 Customer Satisfaction program. Thanks for suggesting...
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    Nav Map Update Process?

    Hi Ed K, When you change the Nav card, your maps are automatically updated because the info comes from the card that's inserted. I understand that you want to see A7 show on the System Information screen. If the number didn't change, you can try a master reset...
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    Dealership won't upgrade Sync software

    Check your PMs. I replied to your message. :) Cara
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    Dealership won't upgrade Sync software

    Hey clarkkent93, If you have the 12M02 warranty, this covers any software updates whether there's an issue or not. If you're not sure, feel free to PM the VIN and I can look into this for you. Cara
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    When will there be a new release of Sync 2 software

    Hi dmuscat, I'm unable to speculate on the release date of any future updates or features. Updates will be posted to your Owner account when they're available: https://owner.ford.com/tools/account/how-tos/keep-your-sync-up-to-date.html Shaay
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    Is this an APIM problem?

    If you want to see if there is anything you can do on your own to correct this issue, please reach out to my colleagues in the Ford Service department. You can contact them by: Facebook: https://www.facebook.com/FordServiceUS Twitter: https://twitter.com/fordservice Phone: 1-800-392-FORD...
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    Is this an APIM problem?

    Hi chrisx, Thanks for the video. This issue might not be the cause of a faulty APIM because you're not having issues with SYNC directly. Although the option to control the AC is on the screen, the setting itself is not apart of SYNC. You can try a master reset, but I would recommend going to...
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    "NAV SD Card Fault"

    That's great to hear! I'm glad everything is going well now. I'll be here if anything else comes up. This is awesome news! Thanks for the update. Feel free to reach out in the future if you need assistance. Shaay
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    "NAV SD Card Fault"

    That's great to hear! I'm glad everything is going well now. I'll be here if anything else comes up. This is great news! Thanks for the update. Feel free to reach out in the future if you need assistance. Shaay
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    Yellow Question mark

    Thank you. There isn't an FSA regarding this issue; however, a service announcement was released in October 2015 regarding. I will send a private message with more info. Shaay
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    Yellow Question mark

    Hi Richard1953, Please send your VIN in a private message; I'll look into this for you. Shaay
  20. F

    "Audio Off" Message

    A dealership visit is definitely needed. Keep me posted! Shaay
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    "Audio Off" Message

    Hi ECinEl Just like peterk9, I suggest trying the master reset too. If you need them, here are the instructions: https://owner.ford.com/how-tos/sync-technology/myford-touch/settings/how-to-perform-a-master-reset.html Let me know how it goes! Shaay
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    Cannot update MFT 2.11

    Hey Peter, The link that Shaay provided is updated from the one Rebecca posted. magicaltravor70, If you're still receiving an error, you may need to go back to the dealer and have them confirm. Cara
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    Cannot update MFT 2.11

    Interesting. Can you try clearing your cookies & cache? Shaay
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