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Well said Patsy. Tricia, Ford is lacking with specifics. I'm not really sure that you won't just be reiterating the "We are working on an eta, but we don't have any further info". My vehicle has been sitting at a dock for more than two weeks.

That's incredible. Cancelled your order??

Good for you Patsy. The way ford has handled this has been awful. They should be updating customers on a daily basis. I have a lot of respect for you and your decision. I may be doing the same. Still nothing from my rep(s). Sad.

Where did you get that?

Peter, what kind of ETA are you getting from your representation?

Reprisal?? Ford, we are your clients. I might add that we have purchased one of your highest end products. No information, mis-information is not how you take care of your customers. I'm looking at competitive vehicles this week. I might walk away from Ford, as I'm afraid of what I might...

I guess that makes sense Sgt. It's just been frustrating that no one has any ETA. Do you know what the typical timeframe is for this issue? Have you heard from your contacts? Mine has been sitting at the dock for weeks, and I have a bunch of stuff tied to this delivery.

My salesman is a mushroom. I'm also really surprised that Ford has not given the Platinum a migration path to Sync 3. I also think Ford should give the customer the option to take delivery depending upon what the issue might be. It gives the local dealer an opportunity for a learning...

Patsy, you couldn't be more right. Unfortunately, I don't think Ford gets it yet. I don't see any representation or info from Ford on this string. Ford should treat each customer like an adult/person and not a number/child. Be forthcoming with info, as we know mistakes/issues happen...

Thanks Sarge. I was not aware of build slots. My Blue one has been built but is on hold. However Ford finally revealed some sort of 2nd seat release malfunction holding up all Platinums or so I'm told. Either way the communication is really poor throughout the entire process. Other...

Peter, I've found that Ford does little by way of communicating with the dealers. Mine knows little to nothing. It would be great if specific info would flow. I purchased a domestic, because I liked the technology and packaging in the new Platinum. However, not having a delivery date has...

Ford has really done a poor job with their customer service pertaining to their clients who have bought Platinum Explorers. They need to tell their clients about delays and specifics about the issues. Their customers will appreciate them more and not be as put off about the lack of...