renzmari
New Member
- Joined
- February 5, 2013
- Messages
- 3
- Reaction score
- 0
- City, State
- Hackensack NJ
- Year, Model & Trim Level
- 2013 Explorer Sport
Hi all, first post I just would like to be informative. Ex lost acceleration on monday afternoon while coming on to highway heard loud vacuum sound in cabin while Ex merged on to roadway slowly and eventually got up to 50mph.
Tried flooring it several times with same results even at highway speeds. Dealer service department had already closed so I called my salesman who was nice enough to assist me in getting an appointment today at noon to remedy problem. Technician found CAC hose loose to turbo he cleaned it retorqued the CAC hose and road tested the Sport and I was on my way after 40 or so minutes. Sport had 2539 miles on it when it happened and it ran ok until I was able to bring it to dealer all done under warranty. I just wanted to say thanks to the dealer in Butler New Jersey to my salesman Steve for a great buying experience and for the aftercare and to the service department for their quick response. So far everything about the Sport has been great even with the minor glitch. I did not put full name of dealer or people I have dealt with there because I am not familiar with the posting rules.
Tried flooring it several times with same results even at highway speeds. Dealer service department had already closed so I called my salesman who was nice enough to assist me in getting an appointment today at noon to remedy problem. Technician found CAC hose loose to turbo he cleaned it retorqued the CAC hose and road tested the Sport and I was on my way after 40 or so minutes. Sport had 2539 miles on it when it happened and it ran ok until I was able to bring it to dealer all done under warranty. I just wanted to say thanks to the dealer in Butler New Jersey to my salesman Steve for a great buying experience and for the aftercare and to the service department for their quick response. So far everything about the Sport has been great even with the minor glitch. I did not put full name of dealer or people I have dealt with there because I am not familiar with the posting rules.