2012 Exp XLT w MFT crashes w 900 miles | Ford Explorer Forums - Serious Explorations

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2012 Exp XLT w MFT crashes w 900 miles

Explorer2012XLTW

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Joined
February 4, 2012
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City, State
Michigan
Year, Model & Trim Level
2012 Explorer XLT White
Our new Explorer XLT with the MyFordTouch/Sync system crashed with only 900 miles on the vehicle.
We shut off the XLT for refueling, then when restarting, the 8" display was blank and no MFT functions worked. No Nav, Radio, Climate, Back-Up cam. All MFT functions dead. Last used function was phone, bluetooth, before shutting off the vehicle.

MFT Customer support center had us try the Fuse 29 - "hard reset". No fix , still dead. They told us to take to a Ford dealer.

We took it to a Ford dealer. Tech told me that Ford guided him through steps. Hard Reset by pulling battery cables. No response from the MFT. Ford then suggested the APIM module be replaced. APIM module was overnighted to dealer. APIM module seemed to be the fix. Following APIM replacement, Tech loaded the MFT with MFT software available as of 2-7-2012. Loss 4 days of use of the Explorer and now we have used for 4 days, so far no issues. MFT functions seemed to be back to normal.
 






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