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2013 explorer limited problems


theshiek

New Member
Joined
January 8, 2013
Messages
5
Reaction score
0
City, State
EASTERN PENNSYLVAINIA
Year, Model & Trim Level
2016 explorer sport
i have the following problems with my explorer 2900 miles, memory settings on steering wheel do not hold, hid lights are in the trees , aqnd very bad hesitation when backing up turning and the pulling fprward also on one ocassion heated driver seat and heated steering wheel did not shut down when switched off, dealer states cannot duplicate any help
 


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FordService

Official Ford Rep
Joined
October 25, 2010
Messages
5,281
Reaction score
12
City, State
Dearborn, MI
Year, Model & Trim Level
2014
i have the following problems with my explorer 2900 miles, memory settings on steering wheel do not hold, hid lights are in the trees , aqnd very bad hesitation when backing up turning and the pulling fprward also on one ocassion heated driver seat and heated steering wheel did not shut down when switched off, dealer states cannot duplicate any help
Hey theshiek,

I want to look into this for you and see how I can help. Send me a PM with your VIN, dealer, mileage, daytime phone number, and full name; I'll get to work!

Crystal
 




davlee88

Member
Joined
March 22, 2012
Messages
90
Reaction score
2
Year, Model & Trim Level
2013 Explorer Limited 2wd
hey, i have the same problem with my steering wheel memory setting. But, i have been too lazy to take it into the dealership. I better get off my ass and do it soon
 




theshiek

New Member
Joined
January 8, 2013
Messages
5
Reaction score
0
City, State
EASTERN PENNSYLVAINIA
Year, Model & Trim Level
2016 explorer sport
returned car to dealer there is a computer upgrade for the problem , there is a tsb on it , mine has worked for 2 days will see if stays ok
 




FordService

Official Ford Rep
Joined
October 25, 2010
Messages
5,281
Reaction score
12
City, State
Dearborn, MI
Year, Model & Trim Level
2014
hey, i have the same problem with my steering wheel memory setting. But, i have been too lazy to take it into the dealership. I better get off my ass and do it soon
Hi davlee88,

Let me know when you're ready to make an appointment at your dealership. I'm happy to escalate your case, too; just send me a PM with your info (VIN, dealer, mileage, daytime phone number, full name) and I'll get started.

returned car to dealer there is a computer upgrade for the problem , there is a tsb on it , mine has worked for 2 days will see if stays ok
Thanks for the update, theshiek! Keep us posted on how things progress.

Crystal
 




davlee88

Member
Joined
March 22, 2012
Messages
90
Reaction score
2
Year, Model & Trim Level
2013 Explorer Limited 2wd
going to take my car in to the dealership. crossing my fingers
 




davlee88

Member
Joined
March 22, 2012
Messages
90
Reaction score
2
Year, Model & Trim Level
2013 Explorer Limited 2wd
thanks OP for the TSB notice. My dealership took care of the issue and was greatful that I mention about the TSB.
 




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