I came back to Ford after 7 years in a Mazda CX9. Ordered my new Limited and waited 6 weeks to receive it (which is quick- no complaint there!)
Well, it came in, and before I went to pick it up I checked Ford for the rebates/incentives. Printed all out, very happy because it was $500 more than when I ordered. Brought them with me and the dealer said one of them we did not qualify for...Conquest Cash. I asked why -because the terms and conditions stated that you had to own a competing model or terminate a lease. He said it was for lease only and I should contact Ford.
So I contacted Ford via three emails and two phone calls to marketing. After many days and no response I contacted the Ford Serv. Rep. on this site. She was kind enough to route my complaint and I got a call today. First from Customer Service who just apologized and said Marketing would contact me. Then from Marketing that basically said "We don't care what we advertised on our site'. No reason for not returning my calls (although after them they corrected the site). She acknowledges they posted incorrect terms and conditions and have 'corrected' them. No apologies. Her excuse? It states 'see dealer for terms and conditions'. Which is fine if they weren't already explicity spelled out online on Fords site. And as Ford provides the actual rebate...not the dealer...I take issue with it.
I expressed my discontent and was told that she 'understood'. I told her it was $1000 issue and consequently I would be referring it to the state for review and filing a BBB complaint. Now I am going to receive a call back when she gets further 'information'. I told her that if she needed a copy of what had been posted on their site to contact me as I have copies of eveything ;-)
To top it all off? $41,000 and my heated seats don't even work right. They get barely lukewarm. I brought it to the dealer and he acknowledged that it only heated to around 95 degrees. I noted to him that it's less than body temp. He has no idea what to do.
As of today i would be more than happy to bring the car back. Now I remember why I left Ford!
Well, it came in, and before I went to pick it up I checked Ford for the rebates/incentives. Printed all out, very happy because it was $500 more than when I ordered. Brought them with me and the dealer said one of them we did not qualify for...Conquest Cash. I asked why -because the terms and conditions stated that you had to own a competing model or terminate a lease. He said it was for lease only and I should contact Ford.
So I contacted Ford via three emails and two phone calls to marketing. After many days and no response I contacted the Ford Serv. Rep. on this site. She was kind enough to route my complaint and I got a call today. First from Customer Service who just apologized and said Marketing would contact me. Then from Marketing that basically said "We don't care what we advertised on our site'. No reason for not returning my calls (although after them they corrected the site). She acknowledges they posted incorrect terms and conditions and have 'corrected' them. No apologies. Her excuse? It states 'see dealer for terms and conditions'. Which is fine if they weren't already explicity spelled out online on Fords site. And as Ford provides the actual rebate...not the dealer...I take issue with it.
I expressed my discontent and was told that she 'understood'. I told her it was $1000 issue and consequently I would be referring it to the state for review and filing a BBB complaint. Now I am going to receive a call back when she gets further 'information'. I told her that if she needed a copy of what had been posted on their site to contact me as I have copies of eveything ;-)
To top it all off? $41,000 and my heated seats don't even work right. They get barely lukewarm. I brought it to the dealer and he acknowledged that it only heated to around 95 degrees. I noted to him that it's less than body temp. He has no idea what to do.
As of today i would be more than happy to bring the car back. Now I remember why I left Ford!