2013 Explorer - Right side information display went blank

[ExplorerSalem]

Hello,
Started my Explorer today only to find the right side of the instrument display (phone, radio,climate etc) has gone blank. The left side is working fine. Is there a separate fuse for either side or does the whole display need to be replaced? Thanks in advance. - Derek

 

[peterk9]

Welcome to the Forum Derek.
There is an older thread on the same issue of either the right or left or the whole cluster going blank. I did not see any resolution when briefly scanning the thread. I will leave yours on its own for now to see if any members have a solution. If you take it to the dealer and get it fixed, please post back. Thanks.

Information Screens Go Blank

I took delivery of 2013 Limited last Wednesday. Yesterday, both LCD screens next to the speedometer quit working (both are now blank). Took Ex to dealer earlier today and they said they have never seen or heard of this happening before. Has anyone else had this happen before?

www.explorerforum.com

Peter

 

[J_C]

I can't think of any reason there would be a separate fuse for each side, or even a single fuse for both sides rather than just a fused circuit for the entire assembly.

Odds are you have to replace it, unless you are good at discrete component level electronics repair... might even be something as simple as a cable popped loose but you'll have to dig into it yourself to see.

 

[peterk9]

#11 a 10A fuse in the cabin fuse panel is for the Cluster. Since one side is working, the fuse is not the problem. A Master Reset may work but you will lose some saved memory settings without a guarantee it will fix the issue.

Peter