My wife and I recently purchased a 2016 Platinum. We love the vehicle. Before buying it, I searched this forum to see if anyone had issues with the seat backs not cooling as designed, but didn't find anything.
Last summer we bought a 2015 F150 with the cooled seats option. Unfortunately due to a design flaw, the seat backs do not cool as they are supposed to. I was very disappointed when I found this out. The fix Ford came up with doesn't work either and several people have had their seats damaged when the dealership attempted the fix.
I recently heard on the F150 forum that this may also be an issue with the Explorers. I was curious if any members have had an issue with their seat backs not cooling and/or getting warm instead of cooling. So far ours works properly but it's also cold out so its not the best conditions to test them in. We really LOVE the vehicle and I hope we are not going to go through the same headaches we have with our F150.
Thanks!!!!!!