JP22
New Member
- Joined
- June 1, 2020
- Messages
- 1
- Reaction score
- 0
- City, State
- Lake Jackson
- Year, Model & Trim Level
- 2018 Ford Explorer Sport
*****EDIT***** contacted the Ford dealership, the below issue is a factory recall.
Today (June 1, 2020) I got an alert from my Ford app stating the “My Car's security system has detected lift gate opened and triggered the alarm at 01:41PM 01 Jun 2020 EST”
I walked out to my apartment parking lot to find the hazard lights flashing but no horn going off. I pressed the alarm button on my key fob to make them stop then tried to open the lift gate. The lift gate seems to be stuck closed.. body lines match up and I know it closed because I used it yesterday.
I have an “open door” alert on my dash and the lift gate cannot be opened from the button on the exterior of the vehicle, the button on the dashboard, or the 2x button on the key fob.
additionally, I got in and noticed the camera was still working but the “back up lines” were gone. I attributed that to it thinking the door was open.
has anyone ever experienced this? Or even heard of this happening?
Today (June 1, 2020) I got an alert from my Ford app stating the “My Car's security system has detected lift gate opened and triggered the alarm at 01:41PM 01 Jun 2020 EST”
I walked out to my apartment parking lot to find the hazard lights flashing but no horn going off. I pressed the alarm button on my key fob to make them stop then tried to open the lift gate. The lift gate seems to be stuck closed.. body lines match up and I know it closed because I used it yesterday.
I have an “open door” alert on my dash and the lift gate cannot be opened from the button on the exterior of the vehicle, the button on the dashboard, or the 2x button on the key fob.
additionally, I got in and noticed the camera was still working but the “back up lines” were gone. I attributed that to it thinking the door was open.
has anyone ever experienced this? Or even heard of this happening?
