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2020 Explorer Starting Problems


1sicbronconut

Elite Explorer
Joined
March 31, 2019
Messages
61
Reaction score
47
City, State
Rapid City
Year, Model & Trim Level
1968 Ford Bronco
As a Ford technician I can tell you things like this are super frustrating for us also!! If I can't duplicate the concern myself there is little chance of me fixing it and working as a "flat rate" technician I don't get paid unless I can fix the problem so over the years I've lost a lot of $$ dealing with concerns like the mentioned and yes it gets worse as vehicles get more complicated!!
 




peterk9

Staff member
Moderator
Elite Explorer
Joined
December 28, 2010
Messages
28,629
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1,776
City, State
Russell, Ontario (Ottawa area)
Year, Model & Trim Level
2020 Aviator Reserve
Callsign
VE3
Welcome to the Forum sailingselene. :wave:
Your thread was merged with this one. It doesn't matter if the thread's issue wasn't resolved. As soon as you add your post to it, the thread moves back to the top of the page for all to see. Sometimes the issue is resolved but the member doesn't report back/update the post. Unfortunately, it happens all to often. Good luck and please keep us in the loop. Thank you.

Peter
 




thedanman

New Member
Joined
November 19, 2018
Messages
23
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5
City, State
Colorado
Year, Model & Trim Level
2016 Platinum
2020 ST
I had it happen twice before my update but once they did my update I only experienced the problem on 1 other occasion. I let it set for an hour and it started. I know how irritating this is and I would love to know if you ever reach a plausible reason for this problem. I just crossed 21,000 miles and I hope I never experience it again. My dealer never produced a TSB even though I requested a copy on several occasions.
Update:

My ST was just in the shop for over a month. At first they could not reproduce the problem, which really is the reason why this isn't fixed yet. The issue is that it is so random, but for me at least it is reproducible at least once every couple of weeks. So when I brought it in I convinced them to keep it a while, they replace the ignition switch, they changed the oil and then I convinced them to do the TSB 49128 ( Explorer not starting) - Immediately afterwards they were able to reproduce the problem and the vehicle did not start. Because of this they were able to open an official case with Ford support - this is a win for us because we have it official now. My impression is they were able to get some logs from the car and upload them to ford, and ford is now digging into the issue. My service advisor tells me ford support can be very slow and it's been 2 weeks now since they've heard from them - hopefully they are simply reading the logs or trying to reproduce or pin the problem down (As a cloud software engineer, this is my wheelhouse). I was able to pick up the car yesterday while we wait for ford to reply, they case and tickets are still open, I just have the car temporarily. We let them have the car for over a month because my wife and I both WFH lately and we have another car so it's not a problem to go without this one for a while.
 




thedanman

New Member
Joined
November 19, 2018
Messages
23
Reaction score
5
City, State
Colorado
Year, Model & Trim Level
2016 Platinum
2020 ST
I have a new Explorer Limited which randomly will not start. This is the same problem posted in this forum under "2020 ST Starting Problem". Since this thread was never resolved, I thought I should ask the question again. My vehicle now has 4,000 miles.
I have the same problem as described, where randomly it will not start. I press the brake and push the start button and the lights flash but nothing related to starting happens. On my first dealer service call they thought the engine control software was causing the problem, so the reinstalled the latest engine control software. This did not solve the problem as a few weeks later the engine would not start again. The only thing that seems consistent with this problem is that the engine will start after being left alone for about an hour. (Time it takes for a tow truck to arrive). On my second dealer service call they told me there was nothing additional they could do to resolve the problem. They checked for service bulletins on the problem and found nothing. They suggested I call Ford Customer Service.
Ford Customer Service told me there was nothing they could do until the problem was identified and repaired. Meaning I would have to leave the vehicle at the dealer for at least a month and then they probably would not identify the problem. However, Ford Customer Service is leaving the case open for further review.

Does anyone know of the source of this starting problem? Is there a Service Bulletin on this subject? Repair suggestion? I just can not have an unreliable vehicle and need to find a solution. Based on the YouTube videos' it appears to be a fairly common problem, surely someone out there has fixed the problem.
Thank you,
Please see my previous reply - you will see I got them to open an official case. I am under the impression that it may have something to do with the BCM or similar and a reset of the BCM can cause the problem right away, so if you get them to apply TSB 49128 it may exhibit the problem immediately afterwards - if this happens please reply immediately so I can let my service manager/tech know as we need a way to reliably reproduce the problem! Anyway, it's not the end of the world if it won't start by button because remember the remote start can get it started!
 




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