I have a new Explorer Limited which randomly will not start. This is the same problem posted in this forum under "2020 ST Starting Problem". Since this thread was never resolved, I thought I should ask the question again. My vehicle now has 4,000 miles.
I have the same problem as described, where randomly it will not start. I press the brake and push the start button and the lights flash but nothing related to starting happens. On my first dealer service call they thought the engine control software was causing the problem, so the reinstalled the latest engine control software. This did not solve the problem as a few weeks later the engine would not start again. The only thing that seems consistent with this problem is that the engine will start after being left alone for about an hour. (Time it takes for a tow truck to arrive). On my second dealer service call they told me there was nothing additional they could do to resolve the problem. They checked for service bulletins on the problem and found nothing. They suggested I call Ford Customer Service.
Ford Customer Service told me there was nothing they could do until the problem was identified and repaired. Meaning I would have to leave the vehicle at the dealer for at least a month and then they probably would not identify the problem. However, Ford Customer Service is leaving the case open for further review.
Does anyone know of the source of this starting problem? Is there a Service Bulletin on this subject? Repair suggestion? I just can not have an unreliable vehicle and need to find a solution. Based on the YouTube videos' it appears to be a fairly common problem, surely someone out there has fixed the problem.
Thank you,