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2020 Ford Explorer Limited Power 3rd Row Seat Stuck Up

saduke

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Year, Model & Trim Level
2020 Ford Explorer Limite
My 2020 Ford Explorer Limited has power 3rd row seats. But, the seats are stuck up and I cannot get them down. I had it looked at by dealerships and they are telling me it is a computer issue. I was told it is a known issue and the Ford Factory Engineers are looking to find a solution. Has anyone else had this issue? I need the 3rd row to go down so I can utilize my cargo area.. Can I manually put them down? The Ford dealerships don't know how to put them down either... Super frustrating.
 


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peterk9

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Welcome to the Forum. :wave:
I've never really looked at trying the manual route. It may not be a good way to go. You could risk damaging the mechanism
As for it being a "known issue", I believe this is the first post here about it. It is probably controlled by a computer module as are many items in these vehicles. That module, I believe would control the mechanism (pistons?) that move the seat.

Peter
 




saduke

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Welcome to the Forum. :wave:
I've never really looked at trying the manual route. It may not be a good way to go. You could risk damaging the mechanism
As for it being a "known issue", I believe this is the first post here about it. It is probably controlled by a computer module as are many items in these vehicles. That module, I believe would control the mechanism (pistons?) that move the seat.

Peter
At my local Ford dealership they are telling me that it is a know issue by the Ford Engineers. And they also don't want to replace the computer module since they believe it is a computer issue? But if it's a computer issue then I don't understand why they refuse to replace the computer module for the seat? Am I missing something? Everything is still under warranty as well. I have been told by the dealership that the Ford Engineers are working on a solution and I have to wait until they figure out how to fix it. I was hoping there is a way to put the seats down in the meantime so I can utilize the cargo area.
 




peterk9

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To my knowledge, there has been nothing published here about this so-called known issue. The dealership likely won't replace the module until Ford verifies that it is the issue. I'm guessing that is the only way that the dealership will be able to make a warranty claim. I don't know if you can manually put them into the flat/folded position or not.

Peter
 




MikeHTally

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Using the release grab straps shouldn't have a negative result. You're just releasing the mechanical latch.
 




VCFP153

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I'd love to help, but mine doesn't have a third seat at all, let a lone a powered one. :)
 




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