jc_slick
Well-Known Member
- Joined
- January 22, 2013
- Messages
- 120
- Reaction score
- 14
- City, State
- New York City, NY
- Year, Model & Trim Level
- 2021 Ford Explorer XLT
Hi all, i picked up a new 2021 ford explorer xlt with the sport appearance package in agate black and am very disappointed in 2 things. First, the hood doesnt meet the side fender on the driver side. There’s about 3-4 inches of misalignment. I took it back yesterday (1 week after sale since in live an hour sway in NY and i got it in NJ) and the salesman said its normal “due to aereodynamics” which i know iw not true because not all of the explorers come like that. Then one other worker passed by and he noticed it and said it was the rubber stops under the hood. We played around with them for a bit, loosening them up and it helped a little but you can still see it visibily from the drivers seat and from outside the vehicle. Also, there appear to be a couple of white paint chips in that spot. I didnt see this when i inspected the vehicle and noticed it after it was completely cleaned and paperwork was done.
secondly, the car had some light scratches on the back rear bumper. He cleaned it but it didnt come off. He said to bring if back during the week but i cant be going back and forth an hour away with gas and tolls when it shouldvr just been taken care of since they knew i was coming.
is there anyone in ford i can complain to other than this dealership?
secondly, the car had some light scratches on the back rear bumper. He cleaned it but it didnt come off. He said to bring if back during the week but i cant be going back and forth an hour away with gas and tolls when it shouldvr just been taken care of since they knew i was coming.
is there anyone in ford i can complain to other than this dealership?