2022 Ford Explorer XLT Audio Off

[Andrewb16]

Hello!
Forgive me if I’m not doing this right… first post!

I just got a 2022 Explorer XLT. I was using my Apple CarPlay with music and trying to adjust the treble/bass when all of a sudden my audio went into an “off” state, and I can’t seem to fix it.

I already tried the soft reset (audio on button and fast forward), as well as the hard reset. I’ve left the car off for 20+ minutes, and even went as far as checking the fuses under the dashboard (fuse numbers 15 and 32), but nothing seems to fix the issue.

Please help!

 

[Dale5403]

can you check what the SYNC version you have? The newest is 23188

 

[themishmosh]

I would also run a diagnostic to see if there are any codes.

 

[Andrewb16]

can you check what the SYNC version you have? The newest is 23188

Hello. I just checked, and it’s currently at 3.4.21194. I will update it to the 3.4.23188 and keep you updated!

 

[Dale5403]

Hello. I just checked, and it’s currently at 3.4.21194. I will update it to the 3.4.23188 and keep you updated!

I hope that helps. Good luck.

 

[Dale5403]

Hello. I just checked, and it’s currently at 3.4.21194. I will update it to the 3.4.23188 and keep you updated!

Also I would recommend updating doing a download to a flash drive for the update.

 

[Andrewb16]

Also I would recommend updating doing a download to a flash drive for the update.

Hello Dale. Just completed the update via USB. Shut off the car, opened/closed the door, and started the car again per ford instructions.

Unfortunately no luck:/

 

[Dale5403]

Rats. About the only other thing I can think of is to disconnect the battery for a half hour or so. It might help.

 

[Andrewb16]

I’ll give

Rats. About the only other thing I can think of is to disconnect the battery for a half hour or so. It might help.

I’ll give that a shot tonight or tomorrow when I won’t be in the rain doing it. I’ll keep you posted.

 

[Andrewb16]

Rats. About the only other thing I can think of is to disconnect the battery for a half hour or so. It might help.unfortunately disconnecting the battery didn’t resolve the issue. Might just have to take it in for diagnostics. I appreciate your help and suggestions!

Just tried disconnecting the battery. Unfortunately it didn’t resolve the issue. I may just have to take it in for diagnostics. I appreciate your suggestions!