Asystole
Active Member
- Joined
- February 21, 2012
- Messages
- 64
- Reaction score
- 0
- Year, Model & Trim Level
- 2013 Explorer Limited
So, here's my story...
I order a 2013 Explorer Limited on 2/20.
I received the following from Ford's customer service during a call on on 3/2:
I followed up with Cory (thank you Cory!) who told me that the car would roll off of the assembly line sometime around the end of next week (around March 23rd) and a window sticker would be available 4-6 days prior.
On 3/13, my dealer told me that the car was already built...on March 2nd!
I called customer service yesterday for an update and was told the car was 'in process' and still had an ETA for 3/26, even though there is still no window sticker. I took the opportunity to verify all of the information I had with the rep, which included the order number, the dealer ID, the body code, and the VIN. Everything is correct.
Today (3/15), my dealer told me that the car has already shipped(!!) and was on a rail car! Still no window sticker, and I check with customer service again who says the car still shows in process, not built.
In the end, all I care about is that the car shows up somewhere between 3/26 and the first week of April, which is pretty speedy in the grand scheme of things; only about six weeks from order to delivery.
On the other hand, someone is wrong here. I just don't know who.
Anybody have any thoughts? Thank you.
I order a 2013 Explorer Limited on 2/20.
I received the following from Ford's customer service during a call on on 3/2:
- VIN
- Expected build for second week of March
- ETA to dealer of 3/26
I followed up with Cory (thank you Cory!) who told me that the car would roll off of the assembly line sometime around the end of next week (around March 23rd) and a window sticker would be available 4-6 days prior.
On 3/13, my dealer told me that the car was already built...on March 2nd!
I called customer service yesterday for an update and was told the car was 'in process' and still had an ETA for 3/26, even though there is still no window sticker. I took the opportunity to verify all of the information I had with the rep, which included the order number, the dealer ID, the body code, and the VIN. Everything is correct.
Today (3/15), my dealer told me that the car has already shipped(!!) and was on a rail car! Still no window sticker, and I check with customer service again who says the car still shows in process, not built.
In the end, all I care about is that the car shows up somewhere between 3/26 and the first week of April, which is pretty speedy in the grand scheme of things; only about six weeks from order to delivery.
On the other hand, someone is wrong here. I just don't know who.
Anybody have any thoughts? Thank you.