Great service from Dealer, I almost fainted
I took my wife's truck in yesterday - I called the day before, they fit me in. This is the same dealership that a year ago kept her truck for two occasions over four days and fixed NOTHING.
I didn't recognize a soul in there, I guess they cleaned out their service dept. completely. With 50K on the truck, with 31" muds (I forgot to take them off and put the BFG's back on), I walk in and say "oh, yeah, there's still an open RO for stuff you never fixed."
The service guy and I chatted, he was helpful and polite, took me in to chat briefly with the shop manager. He was open to searching here (the search feature was broken) about the GEM's unit causing that transfer case thump, because they had never heard of it.
They fixed the OBDII thing, they fixed the cam tensioners, AND they replaced the throttlebody - ALL IN ONE DAY! Heck, they called me at 3:30 to pick it up!!
They couldn't duplicate the thumping, and correctly pointed out that the muds made it pretty tough to hear. They asked me to bring it back with street tires when convenient and they would look at it again.
Like I said, I about fainted at the 180 degree turnaround of that service department. They heged a little about the mileage issue for warranty items (that should have been repaired - not their fault, the prior staff's issue), but were very concerned that I was satisfied with their service efforts and that I had a positive feeling about them.
Dang!!
Regards,
Brian in CA