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Anyone having difficulty logging into SMR today?


explorernoles

New Member
Joined
January 4, 2012
Messages
46
Reaction score
0
City, State
Ft. Lauderdale, FL
Year, Model & Trim Level
2012 Limited
When I go to the site, it says it's not recognizing my username or password. I literally just logged in yesterday to order my new A4 Nav card (which came in less than 24 hours!), but today it won't let me log in. And when I click the change my password link, it takes me to another page that says there is an error and please try again. Same thing happens every time I click the change my password link.
 


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Bryceb

Active Member
Joined
January 9, 2013
Messages
233
Reaction score
1
City, State
Acworth, GA
Year, Model & Trim Level
2013 Explorer Limited AWD
Ya, looks like they are having a problem

Our system has experienced an error. Please try again.
 




briteboy

Active Member
Joined
April 12, 2012
Messages
144
Reaction score
0
Year, Model & Trim Level
2011 Explorer XLT+Nav,MFT
Just tried getting in, and had no problem.

Sorry, don't have any suggestions for you other than to call Ford customer service and have them reset it for you.
 




Bryceb

Active Member
Joined
January 9, 2013
Messages
233
Reaction score
1
City, State
Acworth, GA
Year, Model & Trim Level
2013 Explorer Limited AWD
Well.. Logged out and back in and its working now
 




FordIVTteam

Official Ford Rep
Joined
July 13, 2011
Messages
1,690
Reaction score
1
City, State
Dearborn, MI
Year, Model & Trim Level
Ford Explorer
When I go to the site, it says it's not recognizing my username or password. I literally just logged in yesterday to order my new A4 Nav card (which came in less than 24 hours!), but today it won't let me log in. And when I click the change my password link, it takes me to another page that says there is an error and please try again. Same thing happens every time I click the change my password link.
Hi, explorernoles!

If you're still not able to log in today, shoot me a private message :)

Rebecca
 




explorernoles

New Member
Joined
January 4, 2012
Messages
46
Reaction score
0
City, State
Ft. Lauderdale, FL
Year, Model & Trim Level
2012 Limited
Yea, I was finally able to get in late last night. Something must have been up with the site for a couple hours.
 




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