Thank you for posting the article; it's good to see that someone is finally forcing answers out of Ford.
Its strange to me that they are using all this modern social media to push the vehicle, yet refuse to come clean on software updates. I think its a part of life in the modern world and that most people are tolerant of and accustomed to software updates, so why not be clear about it?
I think the worst thing they can do is act like nothing is wrong.