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Bluetooth connected but phone calls not coming

Aliyz

New Member
Joined
March 21, 2019
Messages
5
Reaction score
0
City, State
jeddah
Year, Model & Trim Level
2014 , Explorer
Dear All,

Good Day to every body

my name is Ali , from KSA , actually i have a problem with my explorer 2014 .

everything was running perfect with my Sync system . my iPhone was connected perfect but two days ago during my drive the phone calls not coming to car speakers while Bluetooth is still connected and all media files still running through car speakers. only phone calls disconnected .i deleted the device the re-paring but still issue their.
Now , when i push the phone button it appears a message ( NO phone found ) while the Bluetooth is connected !!
i need your advice please.
 


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SouthernExploder

Active Member
Joined
November 30, 2017
Messages
65
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City, State
Atlanta, GA
Year, Model & Trim Level
2016 Explorer Limited
Have you reset your sync? Drill through the menu and you should find the option to reset it. You'll lose all your settings and nav favorites if you have it but that might solve it.
 




KKRISKAL

Well-Known Member
Joined
March 20, 2019
Messages
187
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City, State
Colorado Springs, Colorado
Year, Model & Trim Level
2020 Ford Explorer ST
Yeah, as SouthernExploder mentioned, it must be the sync system, if you can manage to reset it, it should fix it.
 




peterk9

Staff member
Moderator
Elite Explorer
Joined
December 28, 2010
Messages
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City, State
Russell, Ontario (Ottawa area)
Year, Model & Trim Level
2020 Aviator Reserve
Callsign
VE3
Welcome to the Forum Ali.:wave:

Peter
 




Aliyz

New Member
Joined
March 21, 2019
Messages
5
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City, State
jeddah
Year, Model & Trim Level
2014 , Explorer
Many thanks to you friends

I did master reset but the issue still not solved !
 




Aliyz

New Member
Joined
March 21, 2019
Messages
5
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City, State
jeddah
Year, Model & Trim Level
2014 , Explorer
Dear All

Any further assistance? i tried all possibilities but no fruitful result
 




Diveshard

Well-Known Member
Joined
October 9, 2018
Messages
113
Reaction score
3
Location
Gatineau, Quebec
City, State
Gatineau, QC, Canada
Year, Model & Trim Level
2016 Explorer XLT V6
On your iphone, go to settings then bluetooth then in My devices remove SYNC, reboot the phone and re-add. Try that
 




Aliyz

New Member
Joined
March 21, 2019
Messages
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City, State
jeddah
Year, Model & Trim Level
2014 , Explorer
On your iphone, go to settings then bluetooth then in My devices remove SYNC, reboot the phone and re-add. Try that
i did this step 3 times but the issue still not solved ......
 




Diveshard

Well-Known Member
Joined
October 9, 2018
Messages
113
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Location
Gatineau, Quebec
City, State
Gatineau, QC, Canada
Year, Model & Trim Level
2016 Explorer XLT V6
Weird. If I were you I would ensure your phone has the latest OS.
 




Aliyz

New Member
Joined
March 21, 2019
Messages
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City, State
jeddah
Year, Model & Trim Level
2014 , Explorer
To update you brothers ;

I raise a complain to Ford Middle East . They talked to me , I explained the issue , someone from Ford Saudi Arabia also contacted me ...

Suddenly, after his call by 1 hour I started my car .. I discover that the issue resolved!!!
I did nothing... really nothing.
I don’t knew if they did something remotely but how ? When ??
 




Diveshard

Well-Known Member
Joined
October 9, 2018
Messages
113
Reaction score
3
Location
Gatineau, Quebec
City, State
Gatineau, QC, Canada
Year, Model & Trim Level
2016 Explorer XLT V6
I doubt something was done remotely but very bizarre. Glad it works now for you though.
 




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