Diveshard
Well-Known Member
- Joined
- October 9, 2018
- Messages
- 113
- Reaction score
- 5
- Location
- Gatineau, Quebec
- City, State
- Gatineau, QC, Canada
- Year, Model & Trim Level
- 2016 Explorer XLT V6
At the end of March 2019 I was ready to pull the trigger on purchasing beautiful red caliper covers. My go to site is always amazon but all sellers were
out of stock. I found a site called carid.com located near SanDiego Ca. The callipers were very expensive. About $375 Canadian PLUS Shipping.
I really wanted these so I placed my order online. About 2 minutes after placing my order I called the sales team at carid.com to confirm I bought the correct callipers.
At this price I didn’t want to leave anything to chance. The rep I spoke with confirmed my purchase would fit perfectly on my explorer and went ahead with the online sale.
About two weeks later I get a bill from Canadian customs to release the package I needed to pay another $45. So now I'm $375 for the order + shipping $70 + $45 for duties totalling $490!!!!
Needless to say I was a little frustrated with all these extras I had to pay but nevertheless couldn’t wait to get the order and install them. I finally get them and they look AWESOME.
The next day I go to my friends mechanic house to initiate the install and BOOOOOOOM they do not fit. They are way to small and don’t cover the calipers. I immediately call carid.com and start an investigation.
After about 10 calls and countless emails with pics and videos and a week later they come back and say sorry they shipped me the wrong ones. With my vin apparently I have
a bigger brake package. They offer two things. Refund or resend the correct ones. Either decision I choose I have to pay the shipping costs to send them back and/or get the correct ones sent and pay for that shipping as well.
So I blow a gasket. I told them I had called to confirm the order in the first place and they ask who I spoke with. After speaking with at least a dozen people there by phone and email I could not remember so their reply is too bad so sad my fault.
So I blow more gaskets and they offer me a $25 voucher on their site LMAO. I told them to stick it up their arse and I would never again deal with them and they still sent me a voucher. On top of all this once I initiated the return they threatened me that if there were any scratches or anything wrong with the covers or the clips they would not refund me.
How was I supposed to make sure they fit if I couldn’t even try to see if they fit?!?!?!?!? I was pretty confident they would accept the return as I was extremely careful with the covers and the original packaging. Eureka they refunded me MINUS all the shipping costs I paid and the duties. So I lost 2 X the supping costs for $140 total + the duties so Total I lost $185 of my hard earned money and they couldn’t care less.
I purchase ALLOT of stuff online. I basically always have something in transit on its way to my house and by far this has been the worst online shopping experience I've ever had. So BUYER BEWARE.
out of stock. I found a site called carid.com located near SanDiego Ca. The callipers were very expensive. About $375 Canadian PLUS Shipping.
I really wanted these so I placed my order online. About 2 minutes after placing my order I called the sales team at carid.com to confirm I bought the correct callipers.
At this price I didn’t want to leave anything to chance. The rep I spoke with confirmed my purchase would fit perfectly on my explorer and went ahead with the online sale.
About two weeks later I get a bill from Canadian customs to release the package I needed to pay another $45. So now I'm $375 for the order + shipping $70 + $45 for duties totalling $490!!!!
Needless to say I was a little frustrated with all these extras I had to pay but nevertheless couldn’t wait to get the order and install them. I finally get them and they look AWESOME.
The next day I go to my friends mechanic house to initiate the install and BOOOOOOOM they do not fit. They are way to small and don’t cover the calipers. I immediately call carid.com and start an investigation.
After about 10 calls and countless emails with pics and videos and a week later they come back and say sorry they shipped me the wrong ones. With my vin apparently I have
a bigger brake package. They offer two things. Refund or resend the correct ones. Either decision I choose I have to pay the shipping costs to send them back and/or get the correct ones sent and pay for that shipping as well.
So I blow a gasket. I told them I had called to confirm the order in the first place and they ask who I spoke with. After speaking with at least a dozen people there by phone and email I could not remember so their reply is too bad so sad my fault.
So I blow more gaskets and they offer me a $25 voucher on their site LMAO. I told them to stick it up their arse and I would never again deal with them and they still sent me a voucher. On top of all this once I initiated the return they threatened me that if there were any scratches or anything wrong with the covers or the clips they would not refund me.
How was I supposed to make sure they fit if I couldn’t even try to see if they fit?!?!?!?!? I was pretty confident they would accept the return as I was extremely careful with the covers and the original packaging. Eureka they refunded me MINUS all the shipping costs I paid and the duties. So I lost 2 X the supping costs for $140 total + the duties so Total I lost $185 of my hard earned money and they couldn’t care less.
I purchase ALLOT of stuff online. I basically always have something in transit on its way to my house and by far this has been the worst online shopping experience I've ever had. So BUYER BEWARE.