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Same thing. I also tried on a different browser, and was prompted to sign in but then got the same error.
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Have you tried clicking on the Sync and Vehicle Features tab after you got the error and then looking at the options presented? I was able to do that despite getting the error msg.
Hi Shaay. Here is a link that Rebecca provided to me when I had the same issue trying to report 3.8.. I believe it put some sort of retrieval file on the USB stick that when plugged into the vehicle pulled the existing version from it so that it could be reported to update my account. Unfortunately the lick no longer seems to work. Just thought there might be something else along that line now. https://owner.ford.com/tools/accoun...oftware-version.html?step=prepare-sa#/prepare
Hi Shaay. Here is a link that Rebecca provided to me when I had the same issue trying to report 3.8.. I believe it put some sort of retrieval file on the USB stick that when plugged into the vehicle pulled the existing version from it so that it could be reported to update my account. Unfortunately the lick no longer seems to work. Just thought there might be something else along that line now. https://owner.ford.com/tools/accoun...oftware-version.html?step=prepare-sa#/prepare