ExPlat
Well-Known Member
- Joined
- October 29, 2016
- Messages
- 294
- Reaction score
- 60
- Location
- AZ
- Year, Model & Trim Level
- 2016 Explorer Platinum
I was cleaning the inside of the car today and noticed what I thought was a hair stuck on the bezel above the Nav screen and below the A/C vents, it turned out to be a hairline crack in the bezel plastic. It is a very awkward place to break the plastic and I wondered how that could have happened, then remembered that about 2 weeks ago the Dealer took down the headliner to repair the passenger luggage rail. This crack is exactly where a Tech might place a hand to balance while working on the headliner, it sure isn't in an area of use by the driver/passenger.
I called my Dealer and spoke with my regular SA and reminded him about the rail warranty work, he groaned but told me to bring the car in so they could look, it so happened that we were going in that direction and took it right over. At the Dealership the Assistant Service Mgr looked at the crack and listened to my story, took a couple pictures and wrote some things down, then passed all that to my regular SA. Then they huddled and my SA said they would get back to me soon about the part availability and sent us on our way.
Right now I am not sure what the final result will be. I will remain optimistic until further notice...
The crack is at the red line on the driver's side of the bezel.
I called my Dealer and spoke with my regular SA and reminded him about the rail warranty work, he groaned but told me to bring the car in so they could look, it so happened that we were going in that direction and took it right over. At the Dealership the Assistant Service Mgr looked at the crack and listened to my story, took a couple pictures and wrote some things down, then passed all that to my regular SA. Then they huddled and my SA said they would get back to me soon about the part availability and sent us on our way.
Right now I am not sure what the final result will be. I will remain optimistic until further notice...
The crack is at the red line on the driver's side of the bezel.