Autolabs
Member
- Joined
- November 27, 2015
- Messages
- 24
- Reaction score
- 1
- City, State
- Nunica, Mi
- Year, Model & Trim Level
- 2005 Explorer xlt 4.0
This is for all the driveability help requests
I’m frustrated with the auto parts and service industry. Why must so many people guess at what is wrong with their car and spend their hard earned money buying parts that didn’t fix the vehicle? My take is that they come in contact with influential people that don’t know enough to even realize what they don’t know. Maybe it is the part store counter guy, bogus forum threads, or a friend that works on cars, either way it doesn’t matter. I have seen many, many people experiencing hard times throw their time and last bit of money out the door from ill informed advice. I was a technician for 8 years, a part store manager for 4, and now a repair shop owner for 3 years, and yes I did have to scan codes for customers while managing the part stores. After retrieving codes for them and then walking back into the store, this is how the conversation sometimes went:
Me:
“Just so you know, this is not a diagnosis, a code only gives you a direction to start testing to find out what is setting it.”
Customer: (while looking me right in the eyes)
“So what do I need to buy?”
Me:
“A proper diagnosis”
Customer: (getting frustrated)
“I thought that is what you guys did here for free, that’s why I drove all the way here!”
Me:
“I’m sorry Mr./Mrs. customer, but my best advice is to hold off buying anything right now. It would make me feel terrible if you purchased anything on a guess and it didn’t fix it, because once installed, I can’t return it for you”.
You know, sometimes they didn’t even say thanks in a sincere tone on their way out the door, but that’s cool.
And how many times have you read the original post that goes something like this, “I need help please! My vehicle is idling rough, stalling, hesitating, misfiring, backfiring, surging, etc. I have already replaced plugs, coils, all four O2 sensors, cleaned the MAF, replaced the MAF, replaced the TPS, replaced the coolant sensor and changed the oil.” (OK, maybe that’s a little far fetched for the norm, but the theme is still there.)
So let me sum this up and give some advice to those who love to give theirs here. If you can help these people by giving them things to try that are free, or almost free then that is great! You are then contributing to the greater good of actually helping people with cost saving tips and adding value to the knowledge base of this forum. But ask yourself this before replying to any driveability help request,“If I’m wrong, would I be willing to hand over my money to the one who lost theirs, following my advice?”
I love helping people help themselves as well. The 1st time I heard you could get a little wireless OBD adapter for less than 20 bucks, and download a mobile app for free that can read codes and view live data, I got pretty excited. I thought, “Now I can actually help the average DIY with their ‘data’ instead of just their codes and human perceptions.” For 20 bucks, there is no excuse not to have access to your vehicles live data, even if you don’t understand it. Codes are just your vehicle’s sticky notes it left for you. Live data is your vehicle’s speaking language, and it will tell a more detailed story. In OBD generic mode 1, the data doesn’t lie, unless of course it’s a VW diesel. Some manufacturer specific communications are allowed to lie by substituting PID values, but that’s a different story for the ones who will be typically seeing it.
I want to help the DIY mechanic use their live data to at least steer them in a logical (based on facts) direction. I am working on a project that automatically compares each PID from 2 different data logs under similar operating conditions. It searches all the data frames from both files and approximately matches user selected inputs, and graphs the outputs in a paired bar graph for each PID. So ideally, the 1st data log will be a known good running vehicle, and the second will be the vehicle in question. If anyone wants to email me their data logs in a csv file with a description of the vehicle’s condition, I would be very appreciative. Troy@pidfusion.com please help me give some power back to the DIY mechanic.
I’m frustrated with the auto parts and service industry. Why must so many people guess at what is wrong with their car and spend their hard earned money buying parts that didn’t fix the vehicle? My take is that they come in contact with influential people that don’t know enough to even realize what they don’t know. Maybe it is the part store counter guy, bogus forum threads, or a friend that works on cars, either way it doesn’t matter. I have seen many, many people experiencing hard times throw their time and last bit of money out the door from ill informed advice. I was a technician for 8 years, a part store manager for 4, and now a repair shop owner for 3 years, and yes I did have to scan codes for customers while managing the part stores. After retrieving codes for them and then walking back into the store, this is how the conversation sometimes went:
Me:
“Just so you know, this is not a diagnosis, a code only gives you a direction to start testing to find out what is setting it.”
Customer: (while looking me right in the eyes)
“So what do I need to buy?”
Me:
“A proper diagnosis”
Customer: (getting frustrated)
“I thought that is what you guys did here for free, that’s why I drove all the way here!”
Me:
“I’m sorry Mr./Mrs. customer, but my best advice is to hold off buying anything right now. It would make me feel terrible if you purchased anything on a guess and it didn’t fix it, because once installed, I can’t return it for you”.
You know, sometimes they didn’t even say thanks in a sincere tone on their way out the door, but that’s cool.
And how many times have you read the original post that goes something like this, “I need help please! My vehicle is idling rough, stalling, hesitating, misfiring, backfiring, surging, etc. I have already replaced plugs, coils, all four O2 sensors, cleaned the MAF, replaced the MAF, replaced the TPS, replaced the coolant sensor and changed the oil.” (OK, maybe that’s a little far fetched for the norm, but the theme is still there.)
So let me sum this up and give some advice to those who love to give theirs here. If you can help these people by giving them things to try that are free, or almost free then that is great! You are then contributing to the greater good of actually helping people with cost saving tips and adding value to the knowledge base of this forum. But ask yourself this before replying to any driveability help request,“If I’m wrong, would I be willing to hand over my money to the one who lost theirs, following my advice?”
I love helping people help themselves as well. The 1st time I heard you could get a little wireless OBD adapter for less than 20 bucks, and download a mobile app for free that can read codes and view live data, I got pretty excited. I thought, “Now I can actually help the average DIY with their ‘data’ instead of just their codes and human perceptions.” For 20 bucks, there is no excuse not to have access to your vehicles live data, even if you don’t understand it. Codes are just your vehicle’s sticky notes it left for you. Live data is your vehicle’s speaking language, and it will tell a more detailed story. In OBD generic mode 1, the data doesn’t lie, unless of course it’s a VW diesel. Some manufacturer specific communications are allowed to lie by substituting PID values, but that’s a different story for the ones who will be typically seeing it.
I want to help the DIY mechanic use their live data to at least steer them in a logical (based on facts) direction. I am working on a project that automatically compares each PID from 2 different data logs under similar operating conditions. It searches all the data frames from both files and approximately matches user selected inputs, and graphs the outputs in a paired bar graph for each PID. So ideally, the 1st data log will be a known good running vehicle, and the second will be the vehicle in question. If anyone wants to email me their data logs in a csv file with a description of the vehicle’s condition, I would be very appreciative. Troy@pidfusion.com please help me give some power back to the DIY mechanic.