98FordLove
Well-Known Member
- Joined
- January 27, 2021
- Messages
- 571
- Reaction score
- 247
- City, State
- Calgary
- Year, Model & Trim Level
- 96 Explorer XLT 4.0L OHV
I decided to cancel my order from Rock Auto for the Moog Premiums. Even though they are the premium line and reviews online are good, it's just something like suspension from what I read online is that Explorers tend to be harder on suspension than every other truck so warranty is important to me in case I have to replace them. And I know that Rock Auto sucks for warranty because they have no 1800 number, no live operators, plus I couldn't imagine the process of having to ship bad parts back to them and then go through the process of RMA'ing it. Plus me having to pay shipping on my dime just to send it back. Then there's always the chance of wrong parts being sent back. And if this is the case, and I have to get my mech to rip it out and put it back in, he will not appreciate my truck sitting on his property taking up a spot for possibly up to 2 weeks. He would park it on the street and bylaw here is that no car or truck can be parked on any public street for more than 48 hours or you get ticketed.
I had this happen with my mech with a previous car I had years ago. Was waiting for a part and it took longer and my car ended up being at his place for over a week. Because h'es busy and only has limited spots in front to leave cars, he parked it on the street and I wasn't able to pick it up within 48 hours, so it got ticketed and towed to the depot and I had to drive down and pay $900 just to get it out and then I got $200 back to scrap it. I was so beyond pissed about this. I can't have this happen again.
So with that being said, I will buy all the bj's locally from Napa and will get their premium line which is pretty much rebranded Moog or Spicer stuff and it comes with lifetime warranty. So if a ball joint goes bad in 3 years, I take the truck to my mech, he rips it out, I take the part to one of my local stores (which is literally 5mins from my mech shop) and I get a new one on the spot. So then my truck doesn't sit at my mechs shop for long at all and he would very much appreciate it as well.
Difference from buying from Rock Auto vs Napa locally is only $150cdn with the tax (I get 10% discount at Napa too). So that $150 is worth it for the warranty IMO. God forbid, I hope I don't have to ever use the warranty but if I do, at least it won't be a headache to deal with.
I had this happen with my mech with a previous car I had years ago. Was waiting for a part and it took longer and my car ended up being at his place for over a week. Because h'es busy and only has limited spots in front to leave cars, he parked it on the street and I wasn't able to pick it up within 48 hours, so it got ticketed and towed to the depot and I had to drive down and pay $900 just to get it out and then I got $200 back to scrap it. I was so beyond pissed about this. I can't have this happen again.
So with that being said, I will buy all the bj's locally from Napa and will get their premium line which is pretty much rebranded Moog or Spicer stuff and it comes with lifetime warranty. So if a ball joint goes bad in 3 years, I take the truck to my mech, he rips it out, I take the part to one of my local stores (which is literally 5mins from my mech shop) and I get a new one on the spot. So then my truck doesn't sit at my mechs shop for long at all and he would very much appreciate it as well.
Difference from buying from Rock Auto vs Napa locally is only $150cdn with the tax (I get 10% discount at Napa too). So that $150 is worth it for the warranty IMO. God forbid, I hope I don't have to ever use the warranty but if I do, at least it won't be a headache to deal with.