• Register Today It's free! This box and some ads will disappear once registered!

^^Searches ExplorerForum.com^^

Explorer Navigation Tracking Problem


MeDiCX

New Member
Joined
February 18, 2005
Messages
32
Reaction score
0
City, State
Sheboygan, WI
Year, Model & Trim Level
'13 Explorer Sport
I had the GPS issue on my Sport. My dealer did an update back in June. 25,000 miles later and the issue has not recurred.

The OEM Hankook rubbers do suck something fierce! I went to a Yokohama Parada Spec-X tire. Absolutely love them! They're so much quieter and handle great in this nasty WI winter :)
 


Join the Elite Explorers for $20 per year. Gets rid of the ads! New $5 per month "try out" option.

Explorer Forum has probably saved you that much already, and will continue to save you money as you learn how to diagnose fix problems yourself and learn which modifications work without having to experiment on your own. Elite Explorer members see no advertisements, no banner ads, no double underlined links, can add their own profile photo, upload photo attachments in all forums, and Media Gallery, create and save more private Conversations, and more. Join Today. Your support is greatly appreciated.




peterk9

Staff member
Moderator
Elite Explorer
Joined
December 28, 2010
Messages
28,165
Reaction score
1,681
City, State
Russell, Ontario (Ottawa area)
Year, Model & Trim Level
2020 Aviator Reserve
Callsign
VE3
I had the GPS issue on my Sport. My dealer did an update back in June. 25,000 miles later and the issue has not recurred.

The OEM Hankook rubbers do suck something fierce! I went to a Yokohama Parada Spec-X tire. Absolutely love them! They're so much quieter and handle great in this nasty WI winter :)
I had those same tires put on about 2 hours after I picked up the Explorer from the dealer. Use the BFG Winter Slalom tires in Winter time.

Peter
 




TCFD36

New Member
Joined
January 27, 2014
Messages
10
Reaction score
0
City, State
London, Ontario
Year, Model & Trim Level
2013 Explorer Sport
FYI, for those with the tracking issue with GPS. Went to Mt Brydges ford, tech knew right away what the problem was... he replaced the gps module the next day and I have not had any problems since. That was about 3 weeks ago.
 




peterk9

Staff member
Moderator
Elite Explorer
Joined
December 28, 2010
Messages
28,165
Reaction score
1,681
City, State
Russell, Ontario (Ottawa area)
Year, Model & Trim Level
2020 Aviator Reserve
Callsign
VE3
FYI, for those with the tracking issue with GPS. Went to Mt Brydges ford, tech knew right away what the problem was... he replaced the gps module the next day and I have not had any problems since. That was about 3 weeks ago.
That is interesting since some of the tracking problems didn't occur until some members installed Winter wheels/tires of a slightly different size. I could see replacing the module if the tracking was off all the time but not if it was due to changing wheels. Was your GPS off all the time or because of a wheel change?

Peter (ex Londoner)
 




vfral1

Active Member
Joined
February 8, 2011
Messages
260
Reaction score
0
City, State
Cumming, GA
Year, Model & Trim Level
'11 LTD Golden Bronze
I've never changed my tires and have had plenty of trouble with the gps.
 




TCFD36

New Member
Joined
January 27, 2014
Messages
10
Reaction score
0
City, State
London, Ontario
Year, Model & Trim Level
2013 Explorer Sport
Not sure, but I do have winter tires on now. Wonder if it will get screwed up again when I switch back to summers. I'll let you know when I get back from our road trip to Florida.
 




Riley

Active Member
Joined
May 24, 2003
Messages
612
Reaction score
1
Year, Model & Trim Level
'13 XLT 4WD
A TSB has just been released (2/21) for the navigation tracking issue. TSB 14-00037. It's for a reprogram of the GPS module.
 




peterk9

Staff member
Moderator
Elite Explorer
Joined
December 28, 2010
Messages
28,165
Reaction score
1,681
City, State
Russell, Ontario (Ottawa area)
Year, Model & Trim Level
2020 Aviator Reserve
Callsign
VE3
A TSB has just been released (2/21) for the navigation tracking issue. TSB 14-00037. It's for a reprogram of the GPS module.
Thanks for that info. I'd be curious if that reprogram has to be done on the 2013/2014 models every time the wheels are switched or if this will fix it once and for all.

Peter
 




vfral1

Active Member
Joined
February 8, 2011
Messages
260
Reaction score
0
City, State
Cumming, GA
Year, Model & Trim Level
'11 LTD Golden Bronze
A TSB has just been released (2/21) for the navigation tracking issue. TSB 14-00037. It's for a reprogram of the GPS module.
Does this apply to all ex's?
 








65Steve

New Member
Joined
May 13, 2013
Messages
15
Reaction score
0
City, State
Baiting Hollow, Long Island, New York
Year, Model & Trim Level
2011 Explorer
Nav update

I just got my 2011 Explorer back from the dealer. Since new (3/2011) this Nav system has had many issues even after I did the last upgrade (Fall, 2013) using the Ford provided thumb drive. At times, the Nav still failed to track when I was after leaving my home. Even after 5 miles of driving the icon would still be in the driveway and the display showed "GPS" with a red X through it. On longer trips the icon would take a trip on its own, through fields and through rivers and even the Atlantic Ocean. Frustrating? You bet!
Today I had Ford install the latest update, 3.6.something, and recalibrate the GPS system. The techs found several trouble codes all verifying my complaints. Supposedly they've all be corrected. I'll wait and see if that's so.
Since my truck is way out of the warrantee (62.5K miles) I had to pay $167 to have the upgrade done. I opened a case with Ford Customer Service, asking for a full refund, because the issues I experienced have been in the Explorer since new and Ford KNEW about it. I shouldn't have to pay to fix something that was defective when my vehicle left the factory.
I'll let you know how it's settled.
-Steve-
6steve5@gmail.com
 




Lewisra

Active Member
Joined
December 14, 2013
Messages
681
Reaction score
14
City, State
Howell, mi
Year, Model & Trim Level
2017 explorer limited
A TSB has just been released (2/21) for the navigation tracking issue. TSB 14-00037. It's for a reprogram of the GPS module.
Anyone have details on TSB 14-00037?
 




peterk9

Staff member
Moderator
Elite Explorer
Joined
December 28, 2010
Messages
28,165
Reaction score
1,681
City, State
Russell, Ontario (Ottawa area)
Year, Model & Trim Level
2020 Aviator Reserve
Callsign
VE3
I just got my 2011 Explorer back from the dealer. Since new (3/2011) this Nav system has had many issues even after I did the last upgrade (Fall, 2013) using the Ford provided thumb drive. At times, the Nav still failed to track when I was after leaving my home. Even after 5 miles of driving the icon would still be in the driveway and the display showed "GPS" with a red X through it. On longer trips the icon would take a trip on its own, through fields and through rivers and even the Atlantic Ocean. Frustrating? You bet!
Today I had Ford install the latest update, 3.6.something, and recalibrate the GPS system. The techs found several trouble codes all verifying my complaints. Supposedly they've all be corrected. I'll wait and see if that's so.
Since my truck is way out of the warrantee (62.5K miles) I had to pay $167 to have the upgrade done. I opened a case with Ford Customer Service, asking for a full refund, because the issues I experienced have been in the Explorer since new and Ford KNEW about it. I shouldn't have to pay to fix something that was defective when my vehicle left the factory.
I'll let you know how it's settled.
-Steve-
6steve5@gmail.com
If the GPS has a red X through it your navigation will not be accurate since it isn't linked to the satellite.
The charge was likely for the work done to re-calibrate the system. There should be no charge to update the MFT software whether or not you are under warranty. It is also something that you yourself could have done.
The navigation in my 2011 Limited has worked great since the day I got it.

Peter
 












Riley

Active Member
Joined
May 24, 2003
Messages
612
Reaction score
1
Year, Model & Trim Level
'13 XLT 4WD
What issues was it addressing?


Some 2013-2014 vehicles equipped with SYNC® and/or MyFord Touch®, MyLincoln Touch® and built on or before 1/6/2014 may exhibit navigation display offset or incorrect position. The last known vehicle location may be displayed instead of current location, or the vehicle location may be displayed as off road from the current vehicle position.
 




Lewisra

Active Member
Joined
December 14, 2013
Messages
681
Reaction score
14
City, State
Howell, mi
Year, Model & Trim Level
2017 explorer limited
Some 2013-2014 vehicles equipped with SYNC® and/or MyFord Touch®, MyLincoln Touch® and built on or before 1/6/2014 may exhibit navigation display offset or incorrect position. The last known vehicle location may be displayed instead of current location, or the vehicle location may be displayed as off road from the current vehicle position.
Great thanks!
 




65Steve

New Member
Joined
May 13, 2013
Messages
15
Reaction score
0
City, State
Baiting Hollow, Long Island, New York
Year, Model & Trim Level
2011 Explorer
Nav update

Got my 2011 Explorer back from the dealer after they installed the latest update and recalibrated the GPS, at a cost of $162.94. (While it was at the dealer, I opened a case with Ford Cust Relations)
The GPS worked OK yesterday afternoon, but this morning it again failed to track where the vehicle was and the red X through "GPS" was displayed. The dealer now wants to keep the Explorer to do further testing. I updated the case with Ford and am waiting for a response, which now more than ever, should be a total refund of yesterdays charges.
This vehicle is so good in all other respects, but the GPS? Awful! I wish it was as accurate, dependable and functional as my 6 year old Garmin Novi. But there again, I paid a little over $200 for the Garmin. (Please don't remind me what I paid for the Ford unit!)
-Steve-
 




peterk9

Staff member
Moderator
Elite Explorer
Joined
December 28, 2010
Messages
28,165
Reaction score
1,681
City, State
Russell, Ontario (Ottawa area)
Year, Model & Trim Level
2020 Aviator Reserve
Callsign
VE3
Got my 2011 Explorer back from the dealer after they installed the latest update and recalibrated the GPS, at a cost of $162.94. (While it was at the dealer, I opened a case with Ford Cust Relations)
The GPS worked OK yesterday afternoon, but this morning it again failed to track where the vehicle was and the red X through "GPS" was displayed. The dealer now wants to keep the Explorer to do further testing. I updated the case with Ford and am waiting for a response, which now more than ever, should be a total refund of yesterdays charges.
This vehicle is so good in all other respects, but the GPS? Awful! I wish it was as accurate, dependable and functional as my 6 year old Garmin Novi. But there again, I paid a little over $200 for the Garmin. (Please don't remind me what I paid for the Ford unit!)
-Steve-
Hey Steve. Did the red X ever disappear? I know that sometimes on mine the GPS locks in right away while at other times it takes several minutes and the the Nav, if off course, will correct itself.

Peter
 


Join the Elite Explorers for $20 per year. Gets rid of the ads! New $5 per month "try out" option.

Explorer Forum has probably saved you that much already, and will continue to save you money as you learn how to diagnose fix problems yourself and learn which modifications work without having to experiment on your own. Elite Explorer members see no advertisements, no banner ads, no double underlined links, can add their own profile photo, upload photo attachments in all forums, and Media Gallery, create and save more private Conversations, and more. Join Today. Your support is greatly appreciated.




65Steve

New Member
Joined
May 13, 2013
Messages
15
Reaction score
0
City, State
Baiting Hollow, Long Island, New York
Year, Model & Trim Level
2011 Explorer
GPS update

Peter, I wanted to show the mechanic exactly what I was talking about. But the GPS "found" itself just as I turned into the Ford dealership today. Isn't that always the way things go?
-Steve-
 




Thread starter Similar threads Forum Replies Date
A Aftermarket 12.1" Android Navigation Radio for Explorer 2011-2016 My Ford Touch / In Vehicle Technology 4
K Another Explorer Navigation Error 2011-2016 My Ford Touch / In Vehicle Technology 9
S Does Explorer 2012 XLT have Navigation? 2011-2016 My Ford Touch / In Vehicle Technology 5
B Navigation for Explorer 2013 XLT 2011-2016 My Ford Touch / In Vehicle Technology 15
R POI problem with Explorer's navigation system 2011-2016 My Ford Touch / In Vehicle Technology 13
D 2014 Explorer Limited Cannot use both USB ports at the same time 2011-2016 My Ford Touch / In Vehicle Technology 5
C 2013 Explorer Rearview Camera Issue 2011-2016 My Ford Touch / In Vehicle Technology 3
S Adding One Touch to rear windows 2018 Explorer Sport? 2011-2016 My Ford Touch / In Vehicle Technology 5
J 2013 Ford Explorer XLT - Controls not working 2011-2016 My Ford Touch / In Vehicle Technology 9
M 2016 Explorer Limited - Front USB ports not working 2011-2016 My Ford Touch / In Vehicle Technology 13
P 2011 Explorer XLT APIM issues 2011-2016 My Ford Touch / In Vehicle Technology 1
iTonyp Sync 3 2016 Explorer 2011-2016 My Ford Touch / In Vehicle Technology 2
E 911 Assist Fault Explorer 2013 2011-2016 My Ford Touch / In Vehicle Technology 12
N 2016 Explorer Sport Front Camera Doesn't Work 2011-2016 My Ford Touch / In Vehicle Technology 1
D 2011 Ford Explorer Sync 2 replacement 2011-2016 My Ford Touch / In Vehicle Technology 2
R 2013 Explorer Sport Cruise Control 2011-2016 My Ford Touch / In Vehicle Technology 21
S 2012 explorer cross traffic fault blind spot fault 2011-2016 My Ford Touch / In Vehicle Technology 1
J 2015 Explorer Sport - upgrading Sync 2 to Sync 3 - have few ?'s 2011-2016 My Ford Touch / In Vehicle Technology 14
M 2013 Explorer - Left Information Display - White with black lines 2011-2016 My Ford Touch / In Vehicle Technology 15
S Issue with 2015 Ford Explorer Key Fob 2011-2016 My Ford Touch / In Vehicle Technology 3
N 2012 Explorer XLT Keyless Entry Inoperable 2011-2016 My Ford Touch / In Vehicle Technology 4
W 2011 Explorer XLT - Radio Problems 2011-2016 My Ford Touch / In Vehicle Technology 2
J 2013 Ford Explorer message 2011-2016 My Ford Touch / In Vehicle Technology 8
P Upgrading 2016 Explorer to Sync 3 - FORScan questions 2011-2016 My Ford Touch / In Vehicle Technology 28
G Software updates for 2014 Explorer XLT 2011-2016 My Ford Touch / In Vehicle Technology 1
A 2011 Explorer APIM Question 2011-2016 My Ford Touch / In Vehicle Technology 3
F 2013 Explorer Media Interface Question. 2011-2016 My Ford Touch / In Vehicle Technology 5
K Newbie to the Explorer forum question 2011-2016 My Ford Touch / In Vehicle Technology 8
K 2013 Ford Explorer 200 Plug In Play Remote Start Key Fob not working 2011-2016 My Ford Touch / In Vehicle Technology 4
W 2017 Explorer D.I.Y. Remote Start.. 2011-2016 My Ford Touch / In Vehicle Technology 18
J Issue with Sync in 2011 Explorer 2011-2016 My Ford Touch / In Vehicle Technology 14
A Radio wiring diagram for a 2013 Explorer XLT 2011-2016 My Ford Touch / In Vehicle Technology 14
S Add (after market) Collision Avoidance to 2015 Explorer Sport 2011-2016 My Ford Touch / In Vehicle Technology 3
G Android screens for ford explorer 2011-2015 2011-2016 My Ford Touch / In Vehicle Technology 3
G Ford Explorer 2015 XLT additional key 2011-2016 My Ford Touch / In Vehicle Technology 2
L 2013 ford explorer sport headrest DVD. HELP! 2011-2016 My Ford Touch / In Vehicle Technology 2
G Installing Backup Camera and 8" Screen in my 2013 Explorer - Is it possible? 2011-2016 My Ford Touch / In Vehicle Technology 3
H Location of 2013 Explorer Service Button 2011-2016 My Ford Touch / In Vehicle Technology 14
J SYNC 3 in a 2016 Explorer 2011-2016 My Ford Touch / In Vehicle Technology 259
J Siri and XM Radio Questions - New 16 Explorer Platinum 2011-2016 My Ford Touch / In Vehicle Technology 8
M 2012 Explorer USB Ports 2011-2016 My Ford Touch / In Vehicle Technology 1
G Buying a 2012 Explorer - Nervous about MFT Issues (please advise) 2011-2016 My Ford Touch / In Vehicle Technology 7
R 2011 Explorer XLT alarm issue 2011-2016 My Ford Touch / In Vehicle Technology 0
D 2015 Explorer Sport - Intermittant no-start with push button start 2011-2016 My Ford Touch / In Vehicle Technology 21
S Installing a Blackvue in a 2016 Explorer 2011-2016 My Ford Touch / In Vehicle Technology 9
P 2016 Ford Explorer and Remote Climate Control 2011-2016 My Ford Touch / In Vehicle Technology 2
J 2016 Explorer with MFT - Add Climate Control to Instrument Cluster 2011-2016 My Ford Touch / In Vehicle Technology 25
J Add HD Radio to your Explorer 2011-2016 My Ford Touch / In Vehicle Technology 1
M 2013 Explorer Security & Remote Starter Options 2011-2016 My Ford Touch / In Vehicle Technology 16
J MFT SYNC 3.8 SIRI Eyes Free - Avail. on SYNCMYRIDE.COM for 2011-2015 Explorer 2011-2016 My Ford Touch / In Vehicle Technology 330

Similar threads

Top