dstewart51
Elite Explorer
- Joined
- July 29, 2019
- Messages
- 299
- Reaction score
- 150
- City, State
- Lake Hughes, CA
- Year, Model & Trim Level
- 2020 Explorer ST
- Callsign
- KJ7E
So for the third time, mine is back at the dealer for the same A/C issue. The A/C compressor will stop or not engage if the outside air temp is above about 95deg F. This lead to a very miserable hour and a half drive home yesterday though Van Nuys in stop and go bumper to bumper traffic on the 5 freeway, 98 deg outside and the A/C was just a fan blowing hot air.
To make matters worse, Ford will only pay for a Ford rental from Enterprise and of three Enterprise Rental shops, only one POS dirty, smelly, Fiesta was available. Not a happy camper at all.
So, I have had my Explorer now for three and a half weeks, been in the shop three times and for ten of those days (about half). To convey my dismay for the situation I started a conversation with Ford regarding a buy back, more so an exchange for the exact same build. The dealer can reproduce the issue but cant find a problem, they are just shotgunning it and I have very little confidence they WILL find the real culprit. Add to that, I drive about 40K a year, so I'm worried if they don't fix it, it may evade detection until next year when its hot again and then it wont be in warranty any longer. So, I want a replacement or at a minimum proof its fixed and a extension of the warranty.
I should not have to drive a POS smelly Fiesta when I bought a brand new nearly 60K Explorer, nor should I have to own a brand new car that has been torn down and hopefully re-assembled property, thinking dash and all the vibrations that can result. This is the first new Ford I have every purchased, and I'm honestly a bit embarrassed to my wife and friends, how much I talked it up and all its done is been in the shop.
Lets hope its a simple and definitive fix or Ford steps up and and replaces it with one that works. #stillhopeful
To make matters worse, Ford will only pay for a Ford rental from Enterprise and of three Enterprise Rental shops, only one POS dirty, smelly, Fiesta was available. Not a happy camper at all.
So, I have had my Explorer now for three and a half weeks, been in the shop three times and for ten of those days (about half). To convey my dismay for the situation I started a conversation with Ford regarding a buy back, more so an exchange for the exact same build. The dealer can reproduce the issue but cant find a problem, they are just shotgunning it and I have very little confidence they WILL find the real culprit. Add to that, I drive about 40K a year, so I'm worried if they don't fix it, it may evade detection until next year when its hot again and then it wont be in warranty any longer. So, I want a replacement or at a minimum proof its fixed and a extension of the warranty.
I should not have to drive a POS smelly Fiesta when I bought a brand new nearly 60K Explorer, nor should I have to own a brand new car that has been torn down and hopefully re-assembled property, thinking dash and all the vibrations that can result. This is the first new Ford I have every purchased, and I'm honestly a bit embarrassed to my wife and friends, how much I talked it up and all its done is been in the shop.
Lets hope its a simple and definitive fix or Ford steps up and and replaces it with one that works. #stillhopeful