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Ford Extends Warranty on MFT - 5 Yrs Unlimited mileage

dco43054

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The warranty extension information is buried in a couplt other threads. I saw this referred to in another thread as well, and thought it deserved it's own thread and to capture the NYT info.

http://wheels.blogs.nytimes.com/2012/11/28/ford-extends-warranties-on-myford-touch-system/

I looked on the Corporate Ford website for an official Ford communication, but couldn't find one. I guess the NY Times would get it right.

Here is the text in case the article disappears

In an effort to mollify owners of the problematic MyFord Touch and MyLincoln Touch systems, Ford is extending the warranty and providing owners with a way to upgrade the system, the automaker said Wednesday.

In a telephone interview, Alan Hall, a Ford spokesman, said the automaker would increase the coverage on the Ford system from three years, or 36,000 miles, to five years with unlimited mileage. Coverage on the Lincoln system will increase from four years, or 50,000, miles to six years and unlimited mileage. The action covers owners of all 2011, 2012 and 2013 models.

Mr. Hall also said the automaker was offering current owners the chance to upgrade their software to the latest version. That can be done by going to syncmyride.com.

The extension of the warranty is aimed at making sure owners will have the latest version of the software, Mr. Hall said.

“It is really about making it easy and making our owners confident that they will be receiving ongoing software upgrades as we continue to evolve the software,” he said.

The system — which could be considered MyFord Ouch — largely replaced knobs with a touch screen. It is supposed to make it easy to adjust everything from the climate control to the navigation system, but it has been an embarrassing problem for the automaker.

Owners have complained the system is confusing, overly complicated and often malfunctions. Owners have been so unhappy that Ford’s customer-satisfaction ratings with J.D. Power and Associates and Consumer Reports plummeted.

That has forced Ford to acknowledge the problems, which it had declined to do originally.

The system made its debut on 2011 models.

In 2010, when a writer was reviewing the 2011 Explorer for The New York Times, he told a Ford official that the MyFord Touch was an ergonomic disaster. The official insisted it was merely a matter of understanding how it worked and said he would send along an owner’s manual. It was 52 pages long.

Speaking to reporters at the Los Angeles auto show, Ford’s president of the Americas, Mark Fields, said, “We’re thinking more and more like not only a car company, but a technology company,” according to Reuters

Interesting Quote from the end of this article on Focus transmission problems

Consumer Reports also noted complaints from owners relating to the MyFord Touch control system. During the last year, Ford has issued several technical service bulletins to solve problems ranging from calling the wrong phone number to “intermittent touch screen inoperable conditions.”
Where have we heard that before?
 




nnichols

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Would be nice to have some sort of official statement. There's already a thread here on the board where someone got the runaround because Ford and the dealer couldn't get the story straight about the extended coverage.

IVT reps, do you have any pointers to official information on this beyond a NYT blog?
 




FordIVTteam

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Would be nice to have some sort of official statement. There's already a thread here on the board where someone got the runaround because Ford and the dealer couldn't get the story straight about the extended coverage.

IVT reps, do you have any pointers to official information on this beyond a NYT blog?

Hi, nnichols!

I confirmed the extended warranty here:

http://www.explorerforum.com/forums/showpost.php?p=3072973&postcount=7

Please let me know if you have any other questions!

Rebecca
 




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