• Register Today It's free! This box and some ads will disappear once registered!

Ford offers free repairs to 1.4 Million Explorers - Exhaust

blwnsmoke

Staff member
Moderator
Elite Explorer
Joined
February 25, 2011
Messages
5,780
Reaction score
1,226
City, State
Moderator
Year, Model & Trim Level
2020 Explorer ST
Announced today

https://www.autoblog.com/2017/10/13/ford-explorer-free-repair-exhaust-leak/?hcid=ab-around-ab-tile-4

Ford Motor Co said on Friday it will offer free repairs to North American owners of more than 1.4 million Explorer sport utility vehicles to help ensure that carbon monoxide and other exhaust gases cannot get into the vehicles.[\QUOTE]


The second largest U.S. automaker said starting November 1, dealers will reprogram the air conditioner, replace the liftgate drain valves and inspect sealing of the rear of the vehicle. The fix covers about 1.3 million U.S. vehicles and about 100,000 in Canada and Mexico.
 


Join the Elite Explorers for $20 per year. Gets rid of the ads! New $5 per month "try out" option.

Explorer Forum has probably saved you that much already, and will continue to save you money as you learn how to diagnose fix problems yourself and learn which modifications work without having to experiment on your own. Elite Explorer members see no advertisements, no banner ads, no double underlined links, can add their own profile photo, upload photo attachments in all forums, and Media Gallery, create and save more private Conversations, and more. Join Today. Your support is greatly appreciated.




kmarnes

Well-Known Member
Joined
July 28, 2016
Messages
533
Reaction score
47
City, State
Vancouver, BC
Year, Model & Trim Level
2017 Explorer Sport
Good news. While I haven't experienced it, I'm due for an oil change so I'll see what they'll do there. I have smelled fumes in my car on a couple occasions, but I've always assumed it was some beater car in front of me.
 




thefranchise713

Explorer Addict
Joined
April 22, 2016
Messages
1,246
Reaction score
157
City, State
Buffalo, NY
Year, Model & Trim Level
'18 Toyota Prius Prime
This is basically TSB-0044 in a press release, without a warranty limitation.

I had it done. We even threw on the new air extractors. We got the new HVAC program. Not sure about these drain valves(?) No luck.

Anyway, I got hold of the "awareness communication" in OASIS. For retail customers, this is getting tagged under 17N03.

All Explorers are eligible, regardless of mileage (Job 1 2011 through Job Last 2017)

Ford is aware that some 2011 - 2017 Explorer owners have concerns about exhaust or carbon monoxide. These vehicles are safe. Our investigation has not found carbon monoxide levels that exceed what people are exposed to every day. However, for our customers’ peace of mind, Ford is offering a complimentary service that reduces the potential for exhaust to enter the vehicle. Customers can take their vehicles, regardless of mileage or warranty status,, to a Ford dealer to have this service performed, starting November 1, 2017 through December 31, 2018. To be clear, carbon monoxide concerns in Police Interceptor Utilities are related to unsealed holes from the installation of police equipment by third parties after the vehicle was purchased. This program is expected to include reprogramming the climate control module, inspection of rear-of vehicle sealing , and repairing vehicle sealing as necessary. It is anticipated that the complete bulletin will be provided to dealers by the end of October 2017, once parts and software are available. This service will be performed free of charge at the request of the customer.

A more complete bulletin will be published by end of month, according to the statement. They are also re-launching the Police Interceptor hotline as one for retail channel as well.
 




TBill

Elite Explorer
Joined
February 19, 2014
Messages
286
Reaction score
70
City, State
Prescott, AZ
Year, Model & Trim Level
2020 Explorer Platinum
Good news, I'l be sure to get mine to the dealer once the program gets started.

TB
 




Daheim111

Well-Known Member
Joined
February 16, 2017
Messages
187
Reaction score
7
City, State
Germany / Thüringen
Year, Model & Trim Level
2013 Sport
What shall I do in Germany ? No chance to get some help from Ford Germany...
 




thefranchise713

Explorer Addict
Joined
April 22, 2016
Messages
1,246
Reaction score
157
City, State
Buffalo, NY
Year, Model & Trim Level
'18 Toyota Prius Prime
On 17N03, the bulletin is addressed to US dealers but there's nothing in the text of the message to reinforce that it's only for NA or US only dealers to execute.

The telling item will be when the VINs are flagged in OASIS as eligible for the program. You may still qualify, don't fret. :)
 




1995E

Explorer Addict
Joined
July 16, 2010
Messages
1,860
Reaction score
54
City, State
Maryland
Year, Model & Trim Level
95 + 11 Ex both XLT
I called a Ford dealer service department and I was told they are not covering it or something. Is it not happening yet?
 




thefranchise713

Explorer Addict
Joined
April 22, 2016
Messages
1,246
Reaction score
157
City, State
Buffalo, NY
Year, Model & Trim Level
'18 Toyota Prius Prime
The bulletin only came out yesterday. I bet most haven't even opened it yet, and keep in mind, the program isn't active at this particular moment.

Even running my own VIN it's not showing as an active field service action yet.
 




john193

Member
Joined
September 17, 2016
Messages
23
Reaction score
0
City, State
Quakertown, PA
Year, Model & Trim Level
17 Ex XLT w/202 + BLIS
It starts in November.

I read TSB-044 and it is mostly filled with verifying and sealing holes/gaps, if they exist. What I’m curious about is why the TSB only applies to the NA 3.5? Is it the consensus here that it is only this engine with the exhaust odor?
 




ExPlat

Well-Known Member
Joined
October 29, 2016
Messages
257
Reaction score
39
Location
AZ
Year, Model & Trim Level
2016 Explorer Platinum
Here is the official Ford Media Center news article about this subject:
https://media.ford.com/content/ford...tary-service-for-2011-17-retail-explorer.html

Just a thought, maybe the Mod's can setup a permanent link to this Ford news website and place it somewhere on this Forum so we wouldn't have to rely on our members to find this type info.
I know, there is a lot of Ford news that doesn't pertain to Explorers but it will still have the latest 'official' Ford news.
 




peterk9

Staff member
Moderator
Elite Explorer
Joined
December 28, 2010
Messages
29,831
Reaction score
2,034
City, State
Russell, Ontario (Ottawa area)
Year, Model & Trim Level
2020 Aviator Reserve
Callsign
VE3
I called a Ford dealer service department and I was told they are not covering it or something. Is it not happening yet?
Starts November 1st.
 




reserved50

Explorer Addict
Joined
April 21, 2005
Messages
1,269
Reaction score
55
Year, Model & Trim Level
2013 Sport Exploder
they kinda had to do something like this instead of verifying every complaint and only applying it to certain vehicles and annoying people, then it was all over the news. Next step is buy back if they still cant get the levels down:fart::whitenavajo:.

Is it me or does every generation of Exploder have some sort of major flaw related to it.:dunno:. Best one I've ever had was my 5.0 Exploder for ease of repair and reliability.
 




peterk9

Staff member
Moderator
Elite Explorer
Joined
December 28, 2010
Messages
29,831
Reaction score
2,034
City, State
Russell, Ontario (Ottawa area)
Year, Model & Trim Level
2020 Aviator Reserve
Callsign
VE3
I'm actually debating as to whether or not to have this "free repair" done on mine since I've never experienced the "exhaust" issue.

Peter
 




thefranchise713

Explorer Addict
Joined
April 22, 2016
Messages
1,246
Reaction score
157
City, State
Buffalo, NY
Year, Model & Trim Level
'18 Toyota Prius Prime
^ Peter, I strongly recommend not as they'll be taking apart a lot of the car to seal where a problem does not exist.
 




blwnsmoke

Staff member
Moderator
Elite Explorer
Joined
February 25, 2011
Messages
5,780
Reaction score
1,226
City, State
Moderator
Year, Model & Trim Level
2020 Explorer ST
^ I agree. I'm going to get a CO meter just to verify but I don't smell any exhaust fumes (I know co is odorless)
 




peterk9

Staff member
Moderator
Elite Explorer
Joined
December 28, 2010
Messages
29,831
Reaction score
2,034
City, State
Russell, Ontario (Ottawa area)
Year, Model & Trim Level
2020 Aviator Reserve
Callsign
VE3
That's one of my main concern guys. Thanks for your input.

Peter
 




thefranchise713

Explorer Addict
Joined
April 22, 2016
Messages
1,246
Reaction score
157
City, State
Buffalo, NY
Year, Model & Trim Level
'18 Toyota Prius Prime
^ I agree. I'm going to get a CO meter just to verify but I don't smell any exhaust fumes (I know co is odorless)

Can you share what you pick up? I got a passive one, but I really want to get something that gives me readings. Yesterday I had a faint smell but got a headache after about a half hour of the drive... the home ones I know won't react fast enough to the burst readings a car is likely to experience.
 




reserved50

Explorer Addict
Joined
April 21, 2005
Messages
1,269
Reaction score
55
Year, Model & Trim Level
2013 Sport Exploder
Not sure how big of a problem this really is, but no one I know that works at a Ford dealer has had any Exploder in for an exhaust smell or leaking water pump yet :confused2:. Exploding transfer cases on older models is almost a weekly thing though. Don't know why there isn't an extended warranty on those, having the drivetrain lock up at high speed is usually dangerous I would think:confused:
 




Professorfingers

Well-Known Member
Joined
July 15, 2015
Messages
118
Reaction score
8
City, State
Russellville, AR
Year, Model & Trim Level
2016 Ford Ex Platinum
I've never had any issues with my 16 Platinum, let alone exhaust issues. I really doubt I take mine in for this, just out of fear something else may get screwed up.
 


Join the Elite Explorers for $20 per year. Gets rid of the ads! New $5 per month "try out" option.

Explorer Forum has probably saved you that much already, and will continue to save you money as you learn how to diagnose fix problems yourself and learn which modifications work without having to experiment on your own. Elite Explorer members see no advertisements, no banner ads, no double underlined links, can add their own profile photo, upload photo attachments in all forums, and Media Gallery, create and save more private Conversations, and more. Join Today. Your support is greatly appreciated.




Mbrooks420

High Voltage.
Elite Explorer
EF Vendor
Joined
February 2, 2002
Messages
10,672
Reaction score
1,805
Year, Model & Trim Level
1998 Mountaineer AWD
they kinda had to do something like this instead of verifying every complaint and only applying it to certain vehicles and annoying people, then it was all over the news. Next step is buy back if they still cant get the levels down:fart::whitenavajo:.

Is it me or does every generation of Exploder have some sort of major flaw related to it.:dunno:. Best one I've ever had was my 5.0 Exploder for ease of repair and reliability.
They will never, and I mean NEVER buy a car back from you. This should be a two step thing, for everyone who insists they don't have a problem and refuse to have it done. This should include a CO monitor that plugs in, and logs data. That way if you have higher levels and don't get it addressed, it's YOUR deal.
 




Top