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Punished by third-party quality reports because of the difficulty of using its touch-screen multimedia system, called MyFord Touch, the auto maker will reprise tuning and volume knobs for the radio as it redesigns existing models, a top Ford executive said.
http://online.wsj.com/article/SB10001424127887323566804578549351972660468.html
http://online.wsj.com/article/SB10001424127887323566804578549351972660468.html
It is a reversal for Ford, which has been a first-mover with installing mobile-phone-based technologies, voice recognition and touch screens in its vehicles. The systems have been a big selling point for Ford with its vehicles, but also have dragged down its reputation for quality.