- March 6, 2016
- Reaction score
- City, State
- Orange County, CA
- Year, Model & Trim Level
- 2016 Explorer Platinum
Not according to my dealer when I spoke to them today. They seem very confused on the '17 Explorer and what SmartLink capabilities the vehicle is supposed to have.I have a 2017, with Sync3. Wonder if this will work....or if they will have something else for Sync3 folks.
The communication strategy employed here is painful at best, unfortunately, the dealers get caught in the middle.
It's no different than the IVT Reps here suggesting you take your vehicle to the dealership for an issue and then the dealership service writer knows less than you do about MFT and SYNC3.
I love the look on the service writers face when you articulate a scenario with MFT or SYNC3........PRICELESS!
The best response I got after explaining a bug was "I thought its supposed to do that"
We all need to do what Mark Fields did when he got frustrated with MFT, punch the screen, then claim it under warranty.
Well, I have had to read an APIM notice to a service department manager when he refused to update my MFT software to fix the ambient lighting bug.
Well, I am holding out hope that something will come to us, 17 owners. The addon is for 2011-2016 vehicles. I want the remote unlock and remote start features.