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Ford Smartlink 2010-2016 vehicles

PlatinumOwner

Elite Explorer
Joined
March 6, 2016
Messages
452
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116
City, State
Orange County, CA
Year, Model & Trim Level
2016 Explorer Platinum



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VandyCWG

Member
Joined
March 4, 2013
Messages
46
Reaction score
1
Location
Spring Hill, TN
City, State
Spring Hill, TN
Year, Model & Trim Level
2017 Explorer Limited
I have a 2017, with Sync3. Wonder if this will work....or if they will have something else for Sync3 folks.
 






pacman9270

Active Member
Joined
January 10, 2017
Messages
87
Reaction score
30
City, State
Dallas, TX
Year, Model & Trim Level
2016 Ford Explorer Sport
I really hope this update stays on time. I'm really looking forward to it. Shame on me for not researching Sync2/MFT more. I love my car but am so frustrated with Sync2/MFT.
 






Teledatageek

Well-Known Member
Joined
January 22, 2014
Messages
129
Reaction score
11
City, State
Upstate New York
Year, Model & Trim Level
2017 Raptor SCAB
I have a 2017, with Sync3. Wonder if this will work....or if they will have something else for Sync3 folks.
Not according to my dealer when I spoke to them today. They seem very confused on the '17 Explorer and what SmartLink capabilities the vehicle is supposed to have.
 






Sgt1411

Elite Explorer
Joined
February 22, 2011
Messages
4,500
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459
City, State
VanBC/GoodyearAZ
Year, Model & Trim Level
2021 Explorer ST
Callsign
PRINCE51
The communication strategy employed here is painful at best, unfortunately, the dealers get caught in the middle.

It's no different than the IVT Reps here suggesting you take your vehicle to the dealership for an issue and then the dealership service writer knows less than you do about MFT and SYNC3.

I love the look on the service writers face when you articulate a scenario with MFT or SYNC3........PRICELESS!

The best response I got after explaining a bug was "I thought its supposed to do that"

We all need to do what Mark Fields did when he got frustrated with MFT, punch the screen, then claim it under warranty.
 






VandyCWG

Member
Joined
March 4, 2013
Messages
46
Reaction score
1
Location
Spring Hill, TN
City, State
Spring Hill, TN
Year, Model & Trim Level
2017 Explorer Limited
The communication strategy employed here is painful at best, unfortunately, the dealers get caught in the middle.

It's no different than the IVT Reps here suggesting you take your vehicle to the dealership for an issue and then the dealership service writer knows less than you do about MFT and SYNC3.

I love the look on the service writers face when you articulate a scenario with MFT or SYNC3........PRICELESS!

The best response I got after explaining a bug was "I thought its supposed to do that"

We all need to do what Mark Fields did when he got frustrated with MFT, punch the screen, then claim it under warranty.

Well, I have had to read an APIM notice to a service department manager when he refused to update my MFT software to fix the ambient lighting bug.

Well, I am holding out hope that something will come to us 17 owners. The addon is for 2011-2016 vehicles. I want the remote unlock and remote start features.
 






Sgt1411

Elite Explorer
Joined
February 22, 2011
Messages
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459
City, State
VanBC/GoodyearAZ
Year, Model & Trim Level
2021 Explorer ST
Callsign
PRINCE51
Well, I have had to read an APIM notice to a service department manager when he refused to update my MFT software to fix the ambient lighting bug.

Well, I am holding out hope that something will come to us, 17 owners. The addon is for 2011-2016 vehicles. I want the remote unlock and remote start features.

I'm holding out hope that AppLink will be coming to my 2011 Explorer Limited with MFT that I bought back in 2011. Oh....actually wait a minute I gave that back on a Lemon Law return. Sorry, cancel that thought nevermind.
 






whr2nd

New Member
Joined
August 30, 2017
Messages
6
Reaction score
2
City, State
Lee's Summit, MO
Year, Model & Trim Level
2014 Explorer Limited
Since it's hardware also, Car Play and/or Andriod Apps would make this sell. Could make specific module for preferred operating platform.
 






peterk9

Staff member
Moderator
Elite Explorer
Joined
December 28, 2010
Messages
34,062
Reaction score
3,161
City, State
Russell, Ontario (Ottawa area)
Year, Model & Trim Level
2020 Aviator Reserve
Callsign
VE3
Since it's hardware also, Car Play and/or Andriod Apps would make this sell. Could make specific module for preferred operating platform.
Welcome to the Forum.:wave:

Peter
 






whr2nd

New Member
Joined
August 30, 2017
Messages
6
Reaction score
2
City, State
Lee's Summit, MO
Year, Model & Trim Level
2014 Explorer Limited
Still haven’t seen any new info on this...
 






jmr061

Explorer Addict
Joined
August 24, 2014
Messages
2,037
Reaction score
211
City, State
Wisconsin
Year, Model & Trim Level
16 Exp Sport
That is correct....still not released. Following the pattern of all Ford tech stuff....release dates keep getting pushed back and back and they think maybe people will forget about it.
 












Jon M

Well-Known Member
Joined
January 12, 2017
Messages
733
Reaction score
137
City, State
Mount Pleasant, SC
Year, Model & Trim Level
2015 Explorer XLT
So it only works on Verizon?
 






timoconn

Member
Joined
May 28, 2013
Messages
24
Reaction score
3
Location
VA
City, State
Fairfax, VA
Year, Model & Trim Level
2018 Explorer Platinum
I't looks like Verizon will be providing the the network and data subscription. But at $17 a month (and a two year commitment) plus additional data charge if you use the WI-FI feature is a non-starter. Smartlink is DOA.
 






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