FordPass app help | Ford Explorer Forums - Serious Explorations

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FordPass app help

landgraftj

New Member
Joined
September 4, 2020
Messages
2
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0
City, State
Manteno, IL
Year, Model & Trim Level
2020 Explorer ST
Just picked up my 2020 Explorer ST. The FordPass app will not allow me to activate the vehicle when I try to. Truck is running, in the driveway unobstructed, and the in vehicle connectivity settings are enabled. Any idea why, help needed.
 



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I would try reinstalling FordPass. I needed to do that once shortly after I got my Explorer. No problem since.
 












I did and no luck yet
its been a while, but I think I had to turn on data in the menus on the explorer. for some reason when it was delivered it was turned off (I'm not talking about the data plan.... there was another setting I had to turn on... and have never been charged for in the past year)
 






Potentially you could try doing a master reset on SYNC. it'll get rid of saved phones and presets and what not but tends to fix a bunch of random problems. It's in Settings > General (or maybe About SYNC?) I don't remember off hand
 






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