- December 28, 2010
- Reaction score
- City, State
- Russell, Ontario (Ottawa area)
- Year, Model & Trim Level
- 2020 Aviator Reserve
Welcome to the Forum.I have the same problem, the dealership said there was the TSB issue and after I paid $1,300 to get everything replaced including the cabin air filter it still happens. In fact just drove it to work and it smelled again. Seriously thinking about putting the vehicle up for sale and tell the dealership to go stick it in their ear. Their service used to be good, main reason why I bought the new Explorer with them, they have gone down hill fast. Is there a Ford recall on this??? IS there any warranty that I can get any of my money back. I mean I spent $1,300 for nothing, same problem.
There is no recall on this issue. Just the TSB which I gather has been performed. I don't believe there is any warranty on the work that was done unless a replaced part failed as attempts to cure a problem don't usually come with a guaranty that it will. The dealer just followed the TSB that was issued for the issue so they did what they could in that regard. The work done under a TSB is only done at no charge as long as the vehicle is under the factory or an ESP warranty.
The Ford reps are no longer monitoring the Forum but you could always try calling the 1-800 number shown in the FordService post. Good luck.