Texas Steve
Member
- Joined
- October 15, 2019
- Messages
- 47
- Reaction score
- 13
- City, State
- tomball, texas
- Year, Model & Trim Level
- 2020 Aviator Reserve II
In houston there were over 100 cars (customers) and 8 different groups of engineering people from Ford/Lincoln. some of the group engineers were - powertrain, exterior, interior, seats, Sync, Paint, marketing etc. It was impressive to see that many from the company to review our thoughts etc.
The "interviews" took over 2 hours, one on one with each customer, with our cars. Very detailed questions, well organized and genuinely caring engineers and specialists. I was very impressed that they took their time to get very detailed on everything - yes we received a free gift and $250 check for taking our time as well.
I could not get answers to all the questions you all had asked, but do have some. If I missed your question, just ask here and perhaps I have the answer.
SYNC
Biggest thing i herd from everyone here was what about Sync 3.4 Updates and Sync 4! I was talking with THE engineer who is working on sync3.4 and 4.0
Sync 3.4 - There update #s are the date they are released - Example latest for 3.4 is 20021 (2020 year 21st day of the year) Currently to get this you have to get it from the dealer. They will be releasing a update by end of March/April via wireless/usb. The update that came across our "Lincoln Way" app, was a screw up between marketing and engineering - as there was not update!
The lead engineer did say that they are committed to supporting AND updating 3.4 and will bring it as close to 4.0 features as possible as the year progresses.
I have her email address, and as promised I will not give it out, but if there is a specific question you want answered I will send her a email. But lets make is something important as I don't want to over send and loose the connection!!
Back Up Camera flickering
Many including me have this issue. They videod mine doing it while there. If you let your dealer know of the issue, they will look at replacing the "IPBM Module". They have seen this on several cars and can be addressed.
Tailgate door toe opening flakey
I too had this issue. Well there is a specific sweet spot and once you know it, it works 100% of the time. If you look at the rear there is a piece that covers the trailer hitch assembly. You can clearly see where that plastic piece is, and there is a left side and right side (Line)of that piece - place your foot directly under the line on the left of that piece, toe in, almost up to you ankle deep, then pull your foot straight out!! works 100%
Engine noise
They agree and for new models will add extra sound deadening at firewall.
Seats Side Bolsters
Yep, they agree too tight, will be addressed with next model
Auto Engine Shut off
Yep, some of them don't like it either, but required. They said it must be a per start button push. I personally hate it, so I purchased a after marked unit that I plug in by the steering wheel and engine never shuts off at stops again!
Sunroof auto close on power down
They say there is a setting for windows etc that addresses this, but I forgot to check it, we got busy. IF someone know this setting let us know.
Pressing Lock symbol on drivers side doesn't work all the time
They agree that they need to enlarge the touch area to make it more responsive
Passanger assist handles - why not drivers side too!
They agree and noted
Steering being effected with excessive turns etc
It was noted by one of you that on winding roads with a lot of turns the steering becomes very cumbersome and wandering etc, even addressed in the manual! That steering motor gets hot. This caused a flurry of activity by them calling over several Engineer groups. They will look at this in detail for a potential fix. It was very noticeable that they were paying attention
Lincoln Way
Also asked them to add current status like if doors ARE currently locked, sunroof closed etc. "Excellent suggestions" and will look at this in a update - so sounded positive
WELL DONE LINCOLN! I truly believed that each group that took notes and spoke with me truly cared and will address items above, I don't believe it was just lip service. I'm 70 years old so Ive been around the block and know BS when I see it - this was not!
Hope this helped some of you.
steve
The "interviews" took over 2 hours, one on one with each customer, with our cars. Very detailed questions, well organized and genuinely caring engineers and specialists. I was very impressed that they took their time to get very detailed on everything - yes we received a free gift and $250 check for taking our time as well.
I could not get answers to all the questions you all had asked, but do have some. If I missed your question, just ask here and perhaps I have the answer.
SYNC
Biggest thing i herd from everyone here was what about Sync 3.4 Updates and Sync 4! I was talking with THE engineer who is working on sync3.4 and 4.0
Sync 3.4 - There update #s are the date they are released - Example latest for 3.4 is 20021 (2020 year 21st day of the year) Currently to get this you have to get it from the dealer. They will be releasing a update by end of March/April via wireless/usb. The update that came across our "Lincoln Way" app, was a screw up between marketing and engineering - as there was not update!
- Also told them they could make better use of the space in music, like larger album art with more info.
- Also suggested more or personalized backgrounds
The lead engineer did say that they are committed to supporting AND updating 3.4 and will bring it as close to 4.0 features as possible as the year progresses.
I have her email address, and as promised I will not give it out, but if there is a specific question you want answered I will send her a email. But lets make is something important as I don't want to over send and loose the connection!!
Back Up Camera flickering
Many including me have this issue. They videod mine doing it while there. If you let your dealer know of the issue, they will look at replacing the "IPBM Module". They have seen this on several cars and can be addressed.
Tailgate door toe opening flakey
I too had this issue. Well there is a specific sweet spot and once you know it, it works 100% of the time. If you look at the rear there is a piece that covers the trailer hitch assembly. You can clearly see where that plastic piece is, and there is a left side and right side (Line)of that piece - place your foot directly under the line on the left of that piece, toe in, almost up to you ankle deep, then pull your foot straight out!! works 100%
Engine noise
They agree and for new models will add extra sound deadening at firewall.
Seats Side Bolsters
Yep, they agree too tight, will be addressed with next model
Auto Engine Shut off
Yep, some of them don't like it either, but required. They said it must be a per start button push. I personally hate it, so I purchased a after marked unit that I plug in by the steering wheel and engine never shuts off at stops again!
Sunroof auto close on power down
They say there is a setting for windows etc that addresses this, but I forgot to check it, we got busy. IF someone know this setting let us know.
Pressing Lock symbol on drivers side doesn't work all the time
They agree that they need to enlarge the touch area to make it more responsive
Passanger assist handles - why not drivers side too!
They agree and noted
Steering being effected with excessive turns etc
It was noted by one of you that on winding roads with a lot of turns the steering becomes very cumbersome and wandering etc, even addressed in the manual! That steering motor gets hot. This caused a flurry of activity by them calling over several Engineer groups. They will look at this in detail for a potential fix. It was very noticeable that they were paying attention
Lincoln Way
Also asked them to add current status like if doors ARE currently locked, sunroof closed etc. "Excellent suggestions" and will look at this in a update - so sounded positive
WELL DONE LINCOLN! I truly believed that each group that took notes and spoke with me truly cared and will address items above, I don't believe it was just lip service. I'm 70 years old so Ive been around the block and know BS when I see it - this was not!
Hope this helped some of you.
steve
