Ahhh, then I know exactly what your problem is. A stripped gear in the blend door actuator. The least expensive replacement is the Dorman 604-201 replacement actuator, which can be had on eBay for under $12. A Motorcraft replacement is over $50. I need 2 of them.
Link below:
HVAC Heater Blend Door Actuator Fits Ford OE # F87Z19E616AA Dorman 604-201 | eBay
Note: It comes with a plastic plate on the bottom which you simply snap off before installing. The following was posted today by member bgk...
"I went through a lot of trouble replacing my blend door actuator and wanted to help others who might be in this boat so posting this in all the places I searched the topic -- it is mentioned in many posts but the SINGLE MOST important thing to know up front in my case: know which type of HVAC system you have (EATC/automatic has the digital screen with buttons for temp settings; Manual just has knobs you turn
manually) and then ENSURE the actuator you buy matches that type of system. Duh! It's not super easy to clarify, so take the time to ensure it's a match. In my case both types showed up as a perfect MATCH for my vehicle on the auto parts site, and not knowing any better I bought the cheapest one (which it turns out was for manual, which I do not have). Both types of actuators look exactly the same and even have the same plug configuration so you'll hook it up and think it's a perfect match, but unless you get the right one it will not work! You'll check fuses and waste time thinking you've got a short somewhere and read a thousand threads when all you had to do was buy the right type! For my 99 Eddie Bauer, the Dorman 604-201 worked first try once I knew the difference (it's EATC). The 604-202 Did not work (it's manual -- and unfortunately that's what I bough first). To add to the confusion, the 604-201 had an extra plastic base fitting attached to the unit, so online and in person it looks totally wrong, but that base fitting just pops off and viola it's perfect! P.S. If you can swing the blend door when the actuator is installed, there's a problem with the actuator -- the "D" shaped post should not move manually. If it does, sounds like the teeth are all busted inside the actuator. If you force it, you will break said teeth."