rnmomx2
Well-Known Member
- Joined
- January 29, 2011
- Messages
- 106
- Reaction score
- 0
- City, State
- Michigan
- Year, Model & Trim Level
- 2011 EX Limited on order
Well, yesterday afternoon while I'm at my husband's grandmother's funeral, I get the call that my Ex is here. Great, I could use some good news, I'll pick it up later on in the evening. I call back while we're in the car in the funeral procession and the sales guy says it will be ready.
We get there at 5:30, so excited after 2 months of waiting to bring home our new car. The salesman tells me how busy he is and to bear with him, fine, no problem, we are patient and wait. He takes my keys for my trade in and says they will check it out and get that going (we had agreed on a trade in price in writing dependent on no significant changes in condition when I ordered my EX). After more waiting, he comes back and says the value of my trade in has gone down by $1500 less than what we agreed on and they'll be generous and offer me only $400 less. Needless to say I was not happy and told him that was unacceptable (I literally have kept this vehicle in the garage for 2 months, only driving it short distances when I had to, which was not easy for that extended period of time. It was in the same condition as when we agreed on the deal. Also, I checked KBB yesterday and the value had not changed.) Anyways, the guy tells me how if he gives it to me, I'm taking it from him personally and how is he going to send his kids to college?, and blah, blah, blah. I told him I didn't appreciate him trying to make me feel guilty and I have two kids to send to college as well so I didn't want to play this game and let me talk to a manager so we can work this out since I wasn't caving. After more grumbling, he leaves for an extended period of time and when he comes back, he says okay, but is cold as ice and there goes our nice purchasing experience.
He keeps telling me it's going to take more time to do all the paperwork (I have X plan and everything including financing was approved and done ahead of time so it should have run smoothly, but it didn't.) In the meantime, I asked if we could see the car and we notice the splash guards we factory ordered aren't on it (I know that the dealer installs them). He checks it out and says our parts dept is closed, you'll have to come back some other time to get them put on. Fine.
When I had ordered the vehicle, the sales guy had said he would give me ESP at their cost to seal the deal. I had asked him for his price and he quoted me $2200 for the same ESP I can buy online from another dealer for $1300. I didn't bother to ask him to come down in price since we were so far apart. He asks me if I want it and when I tell him no, he gets upset asking why not? I told him the price difference and he goes into this rant about how Ford is undercutting him and now he has "egg on his face" and disappears again. When he comes back, he tells me he can give it to me for $1650 < I thought you were supposed to give it to me for your "cost" and now you've come down from $2200 to $1650, obviously there's a problem with integrity here. I didn't tell him that, I just declined again and he got more upset telling me "you get what you pay for and it's probably not real ESP." The whole time he's grumbling about not making any money on the transaction. I have X plan plain and simple, they are making what they knew they would be making off me.
After more waiting and signing of paperwork he finally gives us the keys to get in and check it out while we're waiting for yet more paperwork processing. He finally comes out and gives us his quick tutorial on the MFT in which he couldn't remember how to do half the functions (I didn't care, I had already done my homework online of course). And now we're still waiting because they can't connect to the Secretary of State to do my plate transfer?
It's close to 9pm and the dealership is getting ready to close. My 10 year old was with us and while she was super excited at first, she was not anymore to say the least. Neither were her parents. As we're sitting in the vehicle playing with MFT, the sales guy finally comes out with a temporary tag and says we'll have to come back to complete the plate transfer another time. At this point, we're ready to go since I have to bring it back for the splash guards anyway. He tells us goodbye and we're halfway home before we realize he did not hand us the large envelope of paperwork that we had signed proving the vehicle was ours. At this point, the dealership is closed so we just finish driving home. I have the car, but nothing that proves that it is mine, no plates, and no splash guards.
The dealer is not open late again for the next couple of days, so I have to take time off of work to go in today or tomorrow if I don't want to let this drag on (and I'm afraid if I'm pulled over, I have nothing to show). I love the vehicle, but the pick up experience took the wind out of my sails to say the least. I'm hoping once I get the rest of the details sorted out, I can just enjoy my new EX and put it behind me. We'll see how helpful they are in sorting out the rest of this mess.
Wow, that was a book, thanks for hanging in on my vent if you made it this far!
We get there at 5:30, so excited after 2 months of waiting to bring home our new car. The salesman tells me how busy he is and to bear with him, fine, no problem, we are patient and wait. He takes my keys for my trade in and says they will check it out and get that going (we had agreed on a trade in price in writing dependent on no significant changes in condition when I ordered my EX). After more waiting, he comes back and says the value of my trade in has gone down by $1500 less than what we agreed on and they'll be generous and offer me only $400 less. Needless to say I was not happy and told him that was unacceptable (I literally have kept this vehicle in the garage for 2 months, only driving it short distances when I had to, which was not easy for that extended period of time. It was in the same condition as when we agreed on the deal. Also, I checked KBB yesterday and the value had not changed.) Anyways, the guy tells me how if he gives it to me, I'm taking it from him personally and how is he going to send his kids to college?, and blah, blah, blah. I told him I didn't appreciate him trying to make me feel guilty and I have two kids to send to college as well so I didn't want to play this game and let me talk to a manager so we can work this out since I wasn't caving. After more grumbling, he leaves for an extended period of time and when he comes back, he says okay, but is cold as ice and there goes our nice purchasing experience.
He keeps telling me it's going to take more time to do all the paperwork (I have X plan and everything including financing was approved and done ahead of time so it should have run smoothly, but it didn't.) In the meantime, I asked if we could see the car and we notice the splash guards we factory ordered aren't on it (I know that the dealer installs them). He checks it out and says our parts dept is closed, you'll have to come back some other time to get them put on. Fine.
When I had ordered the vehicle, the sales guy had said he would give me ESP at their cost to seal the deal. I had asked him for his price and he quoted me $2200 for the same ESP I can buy online from another dealer for $1300. I didn't bother to ask him to come down in price since we were so far apart. He asks me if I want it and when I tell him no, he gets upset asking why not? I told him the price difference and he goes into this rant about how Ford is undercutting him and now he has "egg on his face" and disappears again. When he comes back, he tells me he can give it to me for $1650 < I thought you were supposed to give it to me for your "cost" and now you've come down from $2200 to $1650, obviously there's a problem with integrity here. I didn't tell him that, I just declined again and he got more upset telling me "you get what you pay for and it's probably not real ESP." The whole time he's grumbling about not making any money on the transaction. I have X plan plain and simple, they are making what they knew they would be making off me.
After more waiting and signing of paperwork he finally gives us the keys to get in and check it out while we're waiting for yet more paperwork processing. He finally comes out and gives us his quick tutorial on the MFT in which he couldn't remember how to do half the functions (I didn't care, I had already done my homework online of course). And now we're still waiting because they can't connect to the Secretary of State to do my plate transfer?
It's close to 9pm and the dealership is getting ready to close. My 10 year old was with us and while she was super excited at first, she was not anymore to say the least. Neither were her parents. As we're sitting in the vehicle playing with MFT, the sales guy finally comes out with a temporary tag and says we'll have to come back to complete the plate transfer another time. At this point, we're ready to go since I have to bring it back for the splash guards anyway. He tells us goodbye and we're halfway home before we realize he did not hand us the large envelope of paperwork that we had signed proving the vehicle was ours. At this point, the dealership is closed so we just finish driving home. I have the car, but nothing that proves that it is mine, no plates, and no splash guards.
The dealer is not open late again for the next couple of days, so I have to take time off of work to go in today or tomorrow if I don't want to let this drag on (and I'm afraid if I'm pulled over, I have nothing to show). I love the vehicle, but the pick up experience took the wind out of my sails to say the least. I'm hoping once I get the rest of the details sorted out, I can just enjoy my new EX and put it behind me. We'll see how helpful they are in sorting out the rest of this mess.
Wow, that was a book, thanks for hanging in on my vent if you made it this far!
