laurendav
New Member
- Joined
- December 6, 2017
- Messages
- 8
- Reaction score
- 2
- City, State
- Nashville, TN
- Year, Model & Trim Level
- 2014 Explorer Sport
Hi there!!
I'm hoping that I can get some help with a recent problem I've had with my '14 Explorer Sport. Please keep in mind...I know absolutely nothing about the workings of cars and I will be the first to admit it. I just want to make sure that I'm not being taken advantage of by a dealer, because that's what I feel might be happening.
A little background on my car: I bought the car used with about 49-50k miles, only put on ~5k since. I've had the car only 6 months, and it's still under warranty (5yr/60k). First, I had problems with the rear suspension and my car froze up on the freeway onramp--5 days into having the car. Turns out the rear suspension was recalled and the dealer never disclosed that (does that seem weird to anyone else, or am I crazy?). Anyway, that's been dealt with, and Ford replaced it under warranty.
Fast forward to recently...last week I got a weird "low engine oil pressure" warning while leaving my apt complex out of nowhere and immediately the car started smoking through the passenger vents and engine with a very strong oil smell. Took it back to park at my apartment and later that night when I had it towed to Ford to have them take a look, realized that all the oil had spilled out and emptied onto the pavement.
Anyway, this is what the dealer is now telling me (forgive any incorrect terminologies, I was taking notes while talking): The fitting for the oil line is gone, the turbo fitting needs replacing that was blown off (they have to pull the turbo line in order to replace it), and the "keeper" clamp that holds the oil return line is gone. They're quoting me with a $1,200 bill and saying that it's not something that's covered under warranty.
Now, I realize I'm biased because I don't want to spend that money to get this repaired...but my thought is that if something "blew off", there is an underlying issue that caused it, and should therefore be covered under warranty. Can I get a second opinion...does anyone think I may have gotten a lemon?? I'm really starting to get frustrated that a "new" car is having this many serious problems in such a short time...and an expensive car at that!!
I'm hoping that I can get some help with a recent problem I've had with my '14 Explorer Sport. Please keep in mind...I know absolutely nothing about the workings of cars and I will be the first to admit it. I just want to make sure that I'm not being taken advantage of by a dealer, because that's what I feel might be happening.
A little background on my car: I bought the car used with about 49-50k miles, only put on ~5k since. I've had the car only 6 months, and it's still under warranty (5yr/60k). First, I had problems with the rear suspension and my car froze up on the freeway onramp--5 days into having the car. Turns out the rear suspension was recalled and the dealer never disclosed that (does that seem weird to anyone else, or am I crazy?). Anyway, that's been dealt with, and Ford replaced it under warranty.
Fast forward to recently...last week I got a weird "low engine oil pressure" warning while leaving my apt complex out of nowhere and immediately the car started smoking through the passenger vents and engine with a very strong oil smell. Took it back to park at my apartment and later that night when I had it towed to Ford to have them take a look, realized that all the oil had spilled out and emptied onto the pavement.
Anyway, this is what the dealer is now telling me (forgive any incorrect terminologies, I was taking notes while talking): The fitting for the oil line is gone, the turbo fitting needs replacing that was blown off (they have to pull the turbo line in order to replace it), and the "keeper" clamp that holds the oil return line is gone. They're quoting me with a $1,200 bill and saying that it's not something that's covered under warranty.
Now, I realize I'm biased because I don't want to spend that money to get this repaired...but my thought is that if something "blew off", there is an underlying issue that caused it, and should therefore be covered under warranty. Can I get a second opinion...does anyone think I may have gotten a lemon?? I'm really starting to get frustrated that a "new" car is having this many serious problems in such a short time...and an expensive car at that!!