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iPhone 4 / Sync issue music stream issue / usb

gtnos

Member
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June 11, 2012
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City, State
oklahoma
Year, Model & Trim Level
2013 Ford Explorer
ive read some on this issue and while my iphone 4 has worked 85%ish of the time streaming BT music, it has up until this point, done it 100% of the time just fine using the usb cable to connect iphone and play music.

now, when i use cable, SYNC says no device connected. whats more alarming, is that one of the usb ports used to charge my phone, now it wont. it will charge my ipod, but wont play it. it will NOT at all however, charge my iphone.

thoughts? suggestions? this is a 2013 XLT. not sure what SYNC version.

is there anything dealer can do such as firmware upgrade or anything?

is the usb port going or gone out? BTW, i have tried 6 different cables. no dice.

thanks!
 
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FordIVTteam

Official Ford Rep
Joined
July 13, 2011
Messages
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City, State
Dearborn, MI
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Ford Explorer
Hi, gtnos!

I suggest a master reset; if that doesn't work, a trip to your dealership. Here are the instructions for the reset:

MENU > SETTINGS > SYSTEM > MASTER RESET

Let me know how it goes!

Rebecca
 
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