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Ford Explorer Maintenance - Modifications - Performance Upgrades - Problem Solving - Off-Road - Street
Explorer Forum Covers the Explorer ST, Explorer Sport, Explorer Sport Trac, Lincoln Aviator, Mercury Mountaineer, Mazda Navajo, Ford Ranger, Mazda Pickups, and the Ford Aerostar
Are you just unlocking it with the remote or have you tried to release it using the button on the rear hatch next to the handle to the whole hatch? I never knew the button was there until a month ago after having the truck 8 years! Lost my remote and could not open just the top glass until someone told me about the little rubber coated button to the right of the gate handle. It is not even in my owner's manual!
The mechanism for the latch has a cable that runs from the electric solenoid to the latch. The cable sometimes fails. To get to it you must remove the interior trim on the tailgate. http://www.rockauto.com/info/42/937-664-007__ra_p.jpg If you search this forum you find other posts about this problem.