• Register Today It's free! This box and some ads will disappear once registered!

^^Searches ExplorerForum.com^^

New 2017 Platinum Ordered

Lewisra

Well-Known Member
Joined
December 14, 2013
Messages
683
Reaction score
14
City, State
Howell, mi
Year, Model & Trim Level
2017 explorer limited
I was able to track mine within a few days of ordering on cotus.ford.com.
 


Join the Elite Explorers for $20 per year. Gets rid of the ads! New $5 per month "try out" option.

Elite Explorer members see no advertisements, no banner ads, no double underlined links, can add their own profile photo, upload photo attachments in all forums, and Media Gallery, create and save more private conversations, and more. Join Today. Your support is greatly appreciated.




RCWestcott

Member
Joined
August 16, 2016
Messages
35
Reaction score
2
City, State
Edmonton, AB
Year, Model & Trim Level
2017 Explorer Platinum
Callsign
VE6RCW
My order was distinct enough that FordService on this site was able to get me my VIN before my dealer. Once I had that I tracked it all the way through to delivery. I'll be picking it up Thursday!
 




RCWestcott

Member
Joined
August 16, 2016
Messages
35
Reaction score
2
City, State
Edmonton, AB
Year, Model & Trim Level
2017 Explorer Platinum
Callsign
VE6RCW
Finally picked up my new 2017 Explorer Platinum this morning. One small snag, a gouge out of the hard plastic cover above the right-most set of buttons on the steering wheel. The dealership is looking to see if warranty will cover it - the steering wheel is a single unit and replacement would be over $1,000 - so my question to the group: If warranty won't cover te replacement, should I, as the customer who just bought a brand new $50,000+ top-of-the-line Ford, be happy with a third-party repair, or should I hold out for wanting my new vehicle pristine when delivered? I'm not an unreasonable guy, but want to see what the forum thinks. Thanks.

Craig.

P.S. Thanks to Peter I was able to post a picture in a follow-on post later in this same thread.
 




Dfred

Well-Known Member
Joined
May 26, 2016
Messages
191
Reaction score
21
Location
Lexington, Ky
City, State
Lexington, Ky
Year, Model & Trim Level
2017 Explorer Platinum
I would never had accepted the vehicle....... but that being said, Ford should make it good.....
 




peterk9

Staff member
Moderator
Elite Explorer
Joined
December 28, 2010
Messages
31,306
Reaction score
2,367
City, State
Russell, Ontario (Ottawa area)
Year, Model & Trim Level
2020 Aviator Reserve
Callsign
VE3
Whether it is a top of the line or very base model should not matter. A new vehicle should be free of any defects. If they are willing to replace the steering wheel at no cost to you, I think that would be reasonable. I would not take possession of it if it is going to be a repair. Actually difficult to see what can be repaired/replaced without seeing the damage.

Peter
 




RCWestcott

Member
Joined
August 16, 2016
Messages
35
Reaction score
2
City, State
Edmonton, AB
Year, Model & Trim Level
2017 Explorer Platinum
Callsign
VE6RCW
Whether it is a top of the line or very base model should not matter. A new vehicle should be free of any defects. If they are willing to replace the steering wheel at no cost to you, I think that would be reasonable. I would not take possession of it if it is going to be a repair. Actually difficult to see what can be repaired/replaced without seeing the damage.

Peter
Peter, can you point me to the thread that tells me how to upload a picture?
The defect is minor, but it's more than a surface scratch.
 




peterk9

Staff member
Moderator
Elite Explorer
Joined
December 28, 2010
Messages
31,306
Reaction score
2,367
City, State
Russell, Ontario (Ottawa area)
Year, Model & Trim Level
2020 Aviator Reserve
Callsign
VE3
Peter, can you point me to the thread that tells me how to upload a picture?
The defect is minor, but it's more than a surface scratch.
PM sent.
 




RCWestcott

Member
Joined
August 16, 2016
Messages
35
Reaction score
2
City, State
Edmonton, AB
Year, Model & Trim Level
2017 Explorer Platinum
Callsign
VE6RCW
Whether it is a top of the line or very base model should not matter. A new vehicle should be free of any defects. If they are willing to replace the steering wheel at no cost to you, I think that would be reasonable. I would not take possession of it if it is going to be a repair. Actually difficult to see what can be repaired/replaced without seeing the damage.

Peter
It's minor, but it's more than a scratch. There's an actual little chunk missing:
IMG_1934.jpg
 








kmarnes

Well-Known Member
Joined
July 28, 2016
Messages
538
Reaction score
48
City, State
Vancouver, BC
Year, Model & Trim Level
2017 Explorer Sport
If it was mine, I would have insisted it be replaced. That's one thing you'll be staring at all the time.
 




Whickey24

Member
Joined
July 4, 2016
Messages
25
Reaction score
5
City, State
Windsor, ON
Year, Model & Trim Level
2017 Explorer Platinum
I am in the same boat as you, except mine is the dash. Consider replacing it, but you also have to consider what replacing it entails. Could replacing it cause another issue? Probably, because let's face it, it is not being replaced at the factory, but at the dealership, and the dealership doesn't make mistakes right?
Anyway, one option you might consider, (if offered, because I think it is up to Ford whether they replace or not) is an appearance allowance. Consider the electronics in it, (plus the time your SUV is in the dealership) if the amount they gave back to you on your steering wheel was reasonable like say $800 or so, to leave it alone, maybe you could live with it knowing that you won't have any new issues as a result of having the steering wheel replaced, and Ford doesn't have to pay the dealership for the labour to change it.
 




RCWestcott

Member
Joined
August 16, 2016
Messages
35
Reaction score
2
City, State
Edmonton, AB
Year, Model & Trim Level
2017 Explorer Platinum
Callsign
VE6RCW
Just got off the phone with the dealership. Ford has offered to pay for the replacement. The parts should arrive and the repair made the week after Christmas.

Whickey's caution about the repair potentially causing more damage has me worried, and it's the same concern my wife expressed. I had thought about it, but can't see this being an overly complex repair. . . Shouldn't it only be a few steps: I.e. unbolt the steering wheel, disconnect a wiring harness, discard the wheel, connect the new wheel's wiring harness, and bolt on the new steering wheel?
 




kmarnes

Well-Known Member
Joined
July 28, 2016
Messages
538
Reaction score
48
City, State
Vancouver, BC
Year, Model & Trim Level
2017 Explorer Sport
Just got off the phone with the dealership. Ford has offered to pay for the replacement. The parts should arrive and the repair made the week after Christmas.

Whickey's caution about the repair potentially causing more damage has me worried, and it's the same concern my wife expressed. I had thought about it, but can't see this being an overly complex repair. . . Shouldn't it only be a few steps: I.e. unbolt the steering wheel, disconnect a wiring harness, discard the wheel, connect the new wheel's wiring harness, and bolt on the new steering wheel?
Steering wheels. They either work, or they don't work.
 




Top