Peter, can you point me to the thread that tells me how to upload a picture?Whether it is a top of the line or very base model should not matter. A new vehicle should be free of any defects. If they are willing to replace the steering wheel at no cost to you, I think that would be reasonable. I would not take possession of it if it is going to be a repair. Actually difficult to see what can be repaired/replaced without seeing the damage.
Peter
PM sent.Peter, can you point me to the thread that tells me how to upload a picture?
The defect is minor, but it's more than a surface scratch.
It's minor, but it's more than a scratch. There's an actual little chunk missing:Whether it is a top of the line or very base model should not matter. A new vehicle should be free of any defects. If they are willing to replace the steering wheel at no cost to you, I think that would be reasonable. I would not take possession of it if it is going to be a repair. Actually difficult to see what can be repaired/replaced without seeing the damage.
Peter
Steering wheels. They either work, or they don't work.Just got off the phone with the dealership. Ford has offered to pay for the replacement. The parts should arrive and the repair made the week after Christmas.
Whickey's caution about the repair potentially causing more damage has me worried, and it's the same concern my wife expressed. I had thought about it, but can't see this being an overly complex repair. . . Shouldn't it only be a few steps: I.e. unbolt the steering wheel, disconnect a wiring harness, discard the wheel, connect the new wheel's wiring harness, and bolt on the new steering wheel?