• Register Today It's free! This box and some ads will disappear once registered!

^^Searches ExplorerForum.com^^

New steering rack

toms2012

New Member
Joined
November 10, 2011
Messages
39
Reaction score
0
City, State
Kentucky
Year, Model & Trim Level
2012 Explorer
I got the steering rack replaced this month due to the power assist fault recall. I am not sure if the new handling characteristics are same as before. The vehicle does seem different now. When going down the interstate I am constantly correcting the steering. If I make a slight correction left or right than the Explorer takes off in that direction. The vehicle does not want to return to a neutral straight path. The steering does not pull left or right but will continue to drift in whatever direction I corrected. I have new Goodyear tires with less the 200 miles on them, but vehicle had same character two days before with original equipment tires. Anyone else have the rack replaced and had similarities?
 
Join the Elite Explorers for $20.

Explorer Forum has probably saved you that much already, and will continue to save you money as you learn how to diagnose fix problems yourself and learn which modifications work without having to experiment on your own. Elite Explorer members see practically no advertisements, no banner ads, no double underlined links, can add their own profile photo, upload photo attachments in all forums, and Media Gallery, create and save more private Conversations, and more. Join Today. Your support is greatly appreciated.


FordService

Official Ford Rep
Joined
October 25, 2010
Messages
5,281
Reaction score
11
City, State
Dearborn, MI
Year, Model & Trim Level
2014
I got the steering rack replaced this month due to the power assist fault recall. I am not sure if the new handling characteristics are same as before. The vehicle does seem different now. When going down the interstate I am constantly correcting the steering. If I make a slight correction left or right than the Explorer takes off in that direction...
Since you're concerned, toms2012, it wouldn't hurt to have your dealership check this out to ensure everything is within spec. How many miles are on your Explorer?

Crystal
 

imbett

New Member
Joined
November 27, 2011
Messages
40
Reaction score
0
City, State
bayfield ontario CANADA
Year, Model & Trim Level
12 exlt cinnamon metallic
re sterring

I got the steering rack replaced this month due to the power assist fault recall. I am not sure if the new handling characteristics are same as before. The vehicle does seem different now. When going down the interstate I am constantly correcting the steering. If I make a slight correction left or right than the Explorer takes off in that direction. The vehicle does not want to return to a neutral straight path. The steering does not pull left or right but will continue to drift in whatever direction I corrected. I have new Goodyear tires with less the 200 miles on them, but vehicle had same character two days before with original equipment tires. Anyone else have the rack replaced and had similarities?
I think alinement is off some .I have a 2012 and just came in from a drive and this i checked It is as straight as an arrow with hands of wheel .Take it back and have aline checked
 

toms2012

New Member
Joined
November 10, 2011
Messages
39
Reaction score
0
City, State
Kentucky
Year, Model & Trim Level
2012 Explorer
The alignment was set when the steering rack was replaced. The Explorer has just over 45xxx on it. The tires were replaced 3 days after having the rack replaced and exhibited the same issue with steering. I don't have time to get it in this week but i do think it deserves another look by the techs.
 

182RG

Active Member
Joined
May 9, 2011
Messages
878
Reaction score
11
City, State
Winchester, VA
Year, Model & Trim Level
'11 XLT / '13 Touareg TDI
but i do think it deserves another look by the techs.
Take it to an independent shop that specializes in alignment and pay to have it done right.
 

rfs2005

New Member
Joined
April 20, 2008
Messages
34
Reaction score
0
Year, Model & Trim Level
2014 Explorer Base
[MENTION=190968]toms2012[/MENTION]. Your issue with the tracking is one of the symptoms I am currently experiencing on my brand new Ex. Mine does pull to the right, though. It does also not want to return to center when making minor steering corrections. My Ex is in the shop now. They've aligned the front wheels to death, and it's not working. Hopefully it is just a defective steering rack.
 

rfs2005

New Member
Joined
April 20, 2008
Messages
34
Reaction score
0
Year, Model & Trim Level
2014 Explorer Base
[MENTION=190968]toms2012[/MENTION]. Your issue with the tracking is one of the symptoms I am currently experiencing on my brand new Ex. Mine does pull to the right, though. It does also not want to return to center when making minor steering corrections. My Ex is in the shop now. They've aligned the front wheels to death, and it's not working. Hopefully it is just a defective steering rack.
 

FordService

Official Ford Rep
Joined
October 25, 2010
Messages
5,281
Reaction score
11
City, State
Dearborn, MI
Year, Model & Trim Level
2014
The alignment was set when the steering rack was replaced. The Explorer has just over 45xxx on it. The tires were replaced 3 days after having the rack replaced and exhibited the same issue with steering. I don't have time to get it in this week but i do think it deserves another look by the techs.
Send me your info in a PM, toms2012; I want to get your regional customer service manager involved. I'll need your full name, best daytime phone number, VIN, mileage, and servicing dealership.

[MENTION=190968]toms2012[/MENTION]. Your issue with the tracking is one of the symptoms I am currently experiencing on my brand new Ex. Mine does pull to the right, though. It does also not want to return to center when making minor steering corrections. My Ex is in the shop now. They've aligned the front wheels to death, and it's not working. Hopefully it is just a defective steering rack.
Thanks for keeping us updated on your Explorer, rfs2005. I checked out your case and see that your CSM left a message for you this morning. They'll be following up with you again on Wednesday. Be sure to let me know if you need any additional assistance. :thumbsup:

Crystal
 

toms2012

New Member
Joined
November 10, 2011
Messages
39
Reaction score
0
City, State
Kentucky
Year, Model & Trim Level
2012 Explorer
I thought a follow up was in order. After driving a Focus for the month it took to fix my Explorer my vehicle is driving great. The new steering rack has exceeded my hopes after learning to 'feel' the Explorer again. Coupled with new tires the ride and handling is better than new. The new steering rack has as a bonus eliminated the majority of torque steer. I can now stomp the gas pedal without the fear of veering left.


Thanks for the offer of help Crystal. Glad we didnt have to go further with this issue.
 

gomli

New Member
Joined
October 17, 2013
Messages
24
Reaction score
0
City, State
Ottawa, Ontario
Year, Model & Trim Level
2012 Ford Explorer XLT
Hopefully I won't have this issue, won't have my Explorer back for another 3-5 weeks they said. Parts are on back order.

Now I have to drive in a little Focus... can't tow my boat with the Focus... :mad:
 

jrmexplorer

Well-Known Member
Joined
April 19, 2011
Messages
1,109
Reaction score
1
Year, Model & Trim Level
2011 Limited
I thought a follow up was in order. After driving a Focus for the month it took to fix my Explorer my vehicle is driving great. The new steering rack has exceeded my hopes after learning to 'feel' the Explorer again. Coupled with new tires the ride and handling is better than new. The new steering rack has as a bonus eliminated the majority of torque steer. I can now stomp the gas pedal without the fear of veering left.


Thanks for the offer of help Crystal. Glad we didnt have to go further with this issue.
I got the recall done several weeks ago. I did NOT have a new steering rack installed because I didn't have any problems previously. They only updated the software on mine.

Just like you, I noticed that after the software update was done that torque steer is basically gone.
 

FordServiceCA

Official Ford Rep
Joined
July 2, 2013
Messages
135
Reaction score
0
City, State
Oakville, Ontario
Year, Model & Trim Level
Ford Explorer
Hopefully I won't have this issue, won't have my Explorer back for another 3-5 weeks they said. Parts are on back order.

Now I have to drive in a little Focus... can't tow my boat with the Focus... :mad:
I'd like to look into this further, gomli. Please send me a private message with your full name, VIN, updated odometer reading, best daytime contact number, servicing dealership, and some information about the parts you're waiting on. I'll be on the lookout for your response.

Brittany
 

Top