• Register Today It's free! This box and some ads will disappear once registered!

^^Searches ExplorerForum.com^^

No GPS icon displayed


themishmosh

Active Member
Joined
May 10, 2019
Messages
266
Reaction score
63
City, State
NE Ohio
Year, Model & Trim Level
2020 Explorer ST
Navigation previously working but this morning with "no gps" icon displayed and car's position reported incorrectly. Oddly, carplay uses the car's GPS and NOT my iphone's GPS so the stock navigation, google maps and WAZE were all reading position incorrectly. This is a new discovery so will have to see if it happens with restart or if I will have reboot the Sync or disconnect the negative battery terminal. Appears this is a common problem with SYNC 3 judging by the google hits.
 
Last edited:


Join the Elite Explorers for $20. Gets rid of the ads!

Explorer Forum has probably saved you that much already, and will continue to save you money as you learn how to diagnose fix problems yourself and learn which modifications work without having to experiment on your own. Elite Explorer members see no advertisements, no banner ads, no double underlined links, can add their own profile photo, upload photo attachments in all forums, and Media Gallery, create and save more private Conversations, and more. Join Today. Your support is greatly appreciated.




UofMEngineer

Active Member
Joined
July 18, 2019
Messages
175
Reaction score
28
City, State
Michigan
Year, Model & Trim Level
17' Escape Titanium
Do you have diagnostics turned on and the vehicle set up to connect to WiFi? This likely would've created a diag log to send in. Just FYI.
 




themishmosh

Active Member
Joined
May 10, 2019
Messages
266
Reaction score
63
City, State
NE Ohio
Year, Model & Trim Level
2020 Explorer ST
Yes, I believe the car is set up that way. I will double check next time I'm out there.

Just took a break off work and and went to start the car. GPS back to working normally. Wierd.
 




UofMEngineer

Active Member
Joined
July 18, 2019
Messages
175
Reaction score
28
City, State
Michigan
Year, Model & Trim Level
17' Escape Titanium
Yes, I believe the car is set up that way. I will double check next time I'm out there.

Just took a break off work and and went to start the car. GPS back to working normally. Wierd.
I checked for grins. There is a GPS fault event as I thought, so next time it hooks to WiFi it'll send it in, if it hasn't already.
 




themishmosh

Active Member
Joined
May 10, 2019
Messages
266
Reaction score
63
City, State
NE Ohio
Year, Model & Trim Level
2020 Explorer ST
So this has happened about 10 times now. On one occasion the "no gps" symbol went away but the other times it wouldn't and I'd have to unplug my phone and just use my phone for navigation. Yet another issue i need to have the dealer address.

In the meantime, did a soft reset of the Sync to see if that does anything (audio power button + FFwd, for 5 sec).
 
Last edited:




themishmosh

Active Member
Joined
May 10, 2019
Messages
266
Reaction score
63
City, State
NE Ohio
Year, Model & Trim Level
2020 Explorer ST
Update: since the soft reset almost two weeks ago, the "no gps" symbol has not reappeared. So if this happens to anyone, try a soft reset of the Sync 3 system.
 




UofMEngineer

Active Member
Joined
July 18, 2019
Messages
175
Reaction score
28
City, State
Michigan
Year, Model & Trim Level
17' Escape Titanium
Hope it stays solid for you now. Might be something that improves as well with the next build if it was a temporary software issue. You know how to access the GPS info (satellites, signal strength, etc.) in case it happens again?
 




dstewart51

Elite Explorer
Joined
July 29, 2019
Messages
299
Reaction score
138
City, State
Lake Hughes, CA
Year, Model & Trim Level
2020 Explorer ST
Callsign
KJ7E
Hope it stays solid for you now. Might be something that improves as well with the next build if it was a temporary software issue. You know how to access the GPS info (satellites, signal strength, etc.) in case it happens again?

Please tell, not sure I've seen that screen.
 




Flying68

Active Member
Joined
September 7, 2011
Messages
253
Reaction score
52
City, State
Wichita, KS
Year, Model & Trim Level
Ex Ownr 12 Explr Lmtd AWD
Hope it stays solid for you now. Might be something that improves as well with the next build if it was a temporary software issue. You know how to access the GPS info (satellites, signal strength, etc.) in case it happens again?
I don't think anyone has posted that (how to get to the diagnostics). It was pretty easy on the MFT to do it.
 




UofMEngineer

Active Member
Joined
July 18, 2019
Messages
175
Reaction score
28
City, State
Michigan
Year, Model & Trim Level
17' Escape Titanium
So, for all vehicle reference...Turn on the radio / any audio. Press and hold seek forward on the EFP and Steering Wheel (No CD), or Seek Forward and Eject (w/CD) on EFP for ~10 seconds. That'll kick off the speaker walk around. End that and you'll be at top level diag. In Testing Settings, scroll down and you'll find the GPS info. At the top, there's a toggle for test settings. This enables a tile in the main Settings screen so you can skip to it quick. Nice for testing out different themes in case you want to change them, though most other stuff besides GPS info isn't really useful from a customer PoV.
 




Eric S

New Member
Joined
October 13, 2018
Messages
5
Reaction score
8
City, State
Morrow, OH
Year, Model & Trim Level
2019 Explorer Sport
So, for all vehicle reference...Turn on the radio / any audio. Press and hold seek forward on the EFP and Steering Wheel (No CD), or Seek Forward and Eject (w/CD) on EFP for ~10 seconds. That'll kick off the speaker walk around. End that and you'll be at top level diag. In Testing Settings, scroll down and you'll find the GPS info. At the top, there's a toggle for test settings. This enables a tile in the main Settings screen so you can skip to it quick. Nice for testing out different themes in case you want to change them, though most other stuff besides GPS info isn't really useful from a customer PoV.
Can I ask what the "EFP" is? Sorry if this is obvious to others; I'm not getting it.
 




Benk016

New Member
Joined
April 5, 2017
Messages
41
Reaction score
6
City, State
Skiatook, OK
Year, Model & Trim Level
2015 Explorer Sport
I get this same thing on my 2019 Edge ST. About once a week, my phone will disconnect/reconnect bluetooth every minute, and the screen will show the No GPS icon. But it still shows my car in the right position on the nav. Soft reset will fix it about 50% of the time. Other times just leaving the car sit and the next day it will work fine again. This is after my APIM was replaced after I took delivery because bluetooth didn't function at all.
 




UofMEngineer

Active Member
Joined
July 18, 2019
Messages
175
Reaction score
28
City, State
Michigan
Year, Model & Trim Level
17' Escape Titanium
Can I ask what the "EFP" is? Sorry if this is obvious to others; I'm not getting it.
Electronic Finish Panel. So, the hard keys/buttons on the IP in other words.
 




Flying68

Active Member
Joined
September 7, 2011
Messages
253
Reaction score
52
City, State
Wichita, KS
Year, Model & Trim Level
Ex Ownr 12 Explr Lmtd AWD
I get this same thing on my 2019 Edge ST. About once a week, my phone will disconnect/reconnect bluetooth every minute, and the screen will show the No GPS icon. But it still shows my car in the right position on the nav. Soft reset will fix it about 50% of the time. Other times just leaving the car sit and the next day it will work fine again. This is after my APIM was replaced after I took delivery because bluetooth didn't function at all.
My wife's MkC was doing that to me the other day. I had to shut off bluetooth on my phone, turn it back on, then re-pair with Sync to get it to quit dropping.
 




themishmosh

Active Member
Joined
May 10, 2019
Messages
266
Reaction score
63
City, State
NE Ohio
Year, Model & Trim Level
2020 Explorer ST
Just to follow up, during the first 3 months of ownership, the NO GPS situation popped up randomly about a dozen times. Reboot of sync got GPS working again immediately. The past 5 months, it has not appeared at all. As if the problem corrected itself. I did go to the diagnostic screen and did not see anything abnormal in the GPS subsection.
 




zepeda3252

New Member
Joined
March 16, 2020
Messages
14
Reaction score
0
City, State
Mission Hils, CA
Year, Model & Trim Level
2020 Explorer XLT
Im having the same issues. I don't have a navigation icon on my XLT. I saw it once and never saw it again...
 




RHall

New Member
Joined
September 11, 2019
Messages
12
Reaction score
1
City, State
Blue Bell, PA
Year, Model & Trim Level
19 Explorer Sport 4WD
Quick note on this topic that may be helpful to others.

I finally had my 2019 Explorer Sport in for service late last week for a number of items, bad map sensor on intake manifold, that put car into limp mode - yikes! As well as recall/TSB for ABS brake computer update, fixing the roof rack rails from popping up, and the NO GPS Sync3 issue in this thread.

Given the intermittent nature of the NO GPS icon, they had a hard time replicating it - but did get lucky and saw it. Some notes from what my local dealer did:

1. They kept tying to replicate it and got lucky and saw it - checked my APIM it was good. Checked the cables from the APIM to antenna, and the splitter and they were all good.
2. They went into the debug mode in Sync 3 and checked the satellite signals - I had done this before too - one thing of note, it was only connecting to/picking up signals from a handful of satellites, and it should have been picking up way more. (As of August 2019, 74 Global Positioning System navigation satellites have been launched, 31 of which are operational, 9 in reserve, 2 being tested, 30 have been retired and 2 were lost at launch. The constellation requires a minimum of 24 operational and the official target count is 33.)
3. The called Ford techs directly and talked about the issue and found some commonality to it, it should definitely pick up more than 8 - which is what I was seeing when it was working, more than 8, less than 8m and it would drop out show NO GPS icon - they gave some guidance but not much.
4. Tech went to back of car, and banged on/tapped the antenna during usage, and sure enough it would cause the signal to get worse or drop entirely.

So, it looks like its bad antennas - either they are faulty, getting damaged somehow (maybe water/car washes, etc). And this is the shark fin style with the added antenna coming out. I know different models have had different antennas over the years.

Ford overnighted a new antenna to dealer with paint job to match, popped it in - and fingers crossed it's fixed it so far - and it feels like its much more responsive in course-correcting if I go to areas where the map coverage has changed - before sometimes it would take quite a bit of time, or merging back onto a nearby road or highway for glitches to get you back on track/tracking properly - now it feels quicker, likely from the broader amount of and more stable pickup of the signals from more satellites. If it happens again, I'll be sure and share. Looking good at the moment.

Also - its worth noting that although the government hasn't used/triggered SA - (Selective Availability) since 2000 when Clinton eliminated that for more localized techniques to degrade the civilian GPS signals in times of need (military actions, presedential traveling, etc) - there are still things that actively are triggered by the goverment that can effect GPS from time to time - a really handy page, especially if you are doing diagnoses to see the satellite strength during testing and what's responding, is to use the governments GPS status page here, which has current status on all the satellites and any operations or programming that might be occurring or planned that can cause a variety of issues - take a peek here: https://www.navcen.uscg.gov/?Do=constellationStatus and the main site here which is also useful: GPS: The Global Positioning System

Hope this is helpful!
 




Top