No "Services" via voice control button

[Bohunk]

When I select "connect to services" on the screen I get a response that says "call cannot be completed at this time." BUT if I ask the VOICE to CALL, the prompt asks "what name?", I say "Services" (because I saved the dialed number to my phone book), and PRESTO it connects. What the heck is going on?????:scratch::scratch::scratch:

 

[FordIVTteam]

When I select "connect to services" on the screen I get a response that says "call cannot be completed at this time." BUT if I ask the VOICE to CALL, the prompt asks "what name?", I say "Services" (because I saved the dialed number to my phone book), and PRESTO it connects. What the heck is going on?????:scratch::scratch::scratch:

Hi, Bohunk!

We're looking into this. Were you able to download directions?

Rebecca

 

[Bohunk]

No, I cannot. It says "do you want to download the destination" and I answer affirmative, next I hear an intermittent buzzing for about 2 minutes and the call ends with no destination saved. ???

 

[FordIVTteam]

No, I cannot. It says "do you want to download the destination" and I answer affirmative, next I hear an intermittent buzzing for about 2 minutes and the call ends with no destination saved. ???

I didn't think you would be able to. :/ We're still looking into this though. Side note: You can also visit your dealer and have them check your GPS module to rule it out.

Rebecca

 

[Bohunk]

OK, next oil change will do, But, please keep us posted as to your fix. Any news on the US Cellular and Vehicle Health Report?