Picked up my 2016 Explorer...but [advice?]

[s2upid]

So I just picked up my 2016 Ford Explorer Limited up here in Canada, and it's an amazing vehicle. I picked a 5 year 80,000km maintenance package to go with it as it fit within my budget for financing (just a bit over sooo I was ok with it). I signed away and off I went with my new Explorer

I ended up flying out of town the next day, and when I landed my phone had received a voice mail from the dealership. Apparently the maintenance package they quoted and SIGNED for was a 2015 Explorer Maintenance Package. I was informed that the 2016 Explorer Maintenance Package would be a LOT more expensive, and they kindly "removed" any profit that they would of received because they screwed up.

The 2016 maintenance package is over my budget. Simple as that.. but even when i was quoted the original one, it was slightly over I showed flexibility and agreed to it because it wasn't too much more. When I explained that it was over my budget and I'd rather not have an additional packages, the dealership financing representative wasn't too receptive to the idea of removing the package.

As I was away for business I couldn't continue the discussion further. Overall experience with the financing rep - unsatisfactory, passive aggressive selling. I'm not enjoying it at all.

I haven't had a chance to speak with them again to .. I'm probably going to wait until later today and explain again, you guys messed up, now that it's more expensive i'm not taking it. I'd rather have no maintenance package and have the savings on my payments then go on with it. I'm just not looking forward to the upcoming interaction. Sigh.

What would you do if you were in my shoes? At the end of the day it's my money and they screwed up. I'll probably have to sign a new contract nullifying the old one, and re-sign all the paperwork that went with it.

After all this I probably won't come back to this dealership in particular to pick another ford or anything.. their car rep guys were amazing, the back end financing person not so much. A lot of the numbers presented were confusing and I had to ask multiple times for clarification and price breakdowns. Not cool at all in comparison to when I bought my Honda at one of their dealership in 2011.

Thanks for reading, I just needed to vent a little bit in what should of been a painless and I would imagine routine transaction.

 

[s2upid]

removed pics

 

[matt88]

Tell them that you will kindly forgive them when they give you exactly what you agreed to. They can't break a contract because they messed up. Threaten to contact Ford customer service directly, and tell them that your dealer is trying to bait and switch.

Nice pics BTW!

 

[cwescapexlt4x4]

Social Media can be your friend if they aren't willing to "play well in the sandbox"
You signed the deal based on info provided TO YOU, not you to them. As such, the deal you signed should be honored. not sure on laws in Vanc, BC on consumer protection but you might want to look into that or if you have a TV reporter that deals with that... threaten to go to them. Typically that will get their attention.

 

[s2upid]

not sure on laws in Vanc, BC on consumer protection but you might want to look into that

I looked up the Consumer Protection Act in BC.. found this nice little part

(c) a representation by a supplier about the total price of goods or services if

(i) a person could reasonably conclude that a price benefit or advantage exists but it does not,

(ii) the price of a unit or installment is given in the representation, and the total price of the goods or services is not given at least the same prominence, or

(iii) the supplier's estimate of the price is materially less than the price subsequently determined or demanded by the supplier unless the consumer has expressly consented to the higher price before the goods or services are supplied;​

and alsoooo

(2) A deceptive act or practice by a supplier may occur before, during or after the consumer transaction.

I'll have to read my paperwork as I just got back home from my business trip. I'm going to see if there's 2015 states anywhere in the Maintenance Protection Plan.. will keep the thread updated throughout this whole interaction.

I think i'm sitting on very good grounds on telling them no way anyways - you have to honor the price that was represented to me, even if the paperwork says 2015 plan. etc etc. I'm not really one for confrontation, and I give in way too easily anyways.. the way she spoke to me on the phone just left a bad taste in my mouth.

If they don't wanna play, then we can play ball out in the public. Even though technically i'm already there (because i'm posting all this online anyways).

Thanks again for reading, it helps getting everyone's feedback.

 

[Sgt1411]

I had considered the maintenance plan as well and before I made the purchase I spoke to several contacts within Ford and asked their opinion on the maintenance program.

It was a resounding "Don't do it, waste of money!"

Now if your a person who keeps their vehicles for a long time then redirect those funds into an Extended Service Plan (ESP).

The electronic components and labour costs nowadays make those plans attractive after your outside the vehicles bumper to bumper 3 year warranty.

One power seat module can be upwards $1000 and that's almost the cost of the ESP plan depending on what plan you choose.

Caution though, ESP plans are almost double in Canada compared to the US. These plans are North American coverage so if you have the ability to show a US address then do it through the US.

Or do what I do and change out your vehicle every three years before the warranty expires!

 

[cwescapexlt4x4]

If they don't wanna play, then we can play ball out in the public. Even though technically i'm already there (because i'm posting all this online anyways).

Thanks again for reading, it helps getting everyone's feedback.

Well s2upid we don't know your name or dealer name yet, so you are being good so far and IF the dealer is in here and KNOWS of this situation... Shame on you!

 

[s2upid]

Now if your a person who keeps their vehicles for a long time then redirect those funds into an Extended Service Plan (ESP).

The electronic components and labour costs nowadays make those plans attractive after your outside the vehicles bumper to bumper 3 year warranty.

One power seat module can be upwards $1000 and that's almost the cost of the ESP plan depending on what plan you choose.

man now i'm upset because i am a person who keeps my vehicle for a long time.. now that you mention it ESP makes way better sense.. I purchased something similar with my honda, and skipped the maintenance package and just paid out of pocket for whenever it needed a service.

i'll go to the dealership today and hash it out to see if it can fit in my budget again. fuuuuck such a pain in the ass man. the whole deal felt so rushed anyways, this whole thing is making me feel ****ty. All I wanted was to feel protected, have a dope explorer, and have it fit in my budget. I put money down and signed the papers and left feeling good. Until they screwed it up!!

I think it's just best I get the lines of communication open again seeing as i'm back in town and go from there. I gotta be confident and hold my ground when I get there *exhale* back to work haha.

Anyways thanks again for the great info and insight everyone.

 

[matt88]

Here are two Ford ESP Brochures for Canada:
http://www.ford.ca/resources/ford/general/pdf/service/ESP_4PlanBrochure_E.pdf
http://www.ford.ca/resources/ford/general/pdf/service/ESP_PremiumBrochure_E.pdf

You can buy it from pretty much any Canadian Ford dealer. Just be sure to haggle as it is not a fixed price; and let us know which plan you choose! Not very much info here on Canadian ESP pricing

 

[s2upid]

Here are two Ford ESP Brochures for Canada:
http://www.ford.ca/resources/ford/general/pdf/service/ESP_4PlanBrochure_E.pdf
http://www.ford.ca/resources/ford/general/pdf/service/ESP_PremiumBrochure_E.pdf

You can buy it from pretty much any Canadian Ford dealer. Just be sure to haggle as it is not a fixed price; and let us know which plan you choose! Not very much info here on Canadian ESP pricing

Ah thanks for that.

I ended up calling the dealership a few minutes ago.. I got bumped up to another person who was familiar with the situation. She understood that my biggest issue was the price. She ensured that the price would not go up, and due to discrepancy in paperwork in regards to 2015 and 2016 I will have to come in and sign new papers anyways to make sure everything will be okay.

She ended that they will juggle the numbers on their end and make it right. The price will stay the same.

I told her I've been stressing about it all weekend, and she made me feel a lot better. She then mentioned they're having an internal meeting at noon when the other agent comes in to discuss what was going on and told me not to worry anymore.

All I know is i'll be reading whatever they put in front of me front to back before I sign anything with these guys again.

I feel a lot better haha. phew. I'm glad I didn't talk to that other person again, it was just so unpleasantly passively aggressively persistent, especially when I said no the first time when she notified me of a price increase.