ISTGradFromPSU
Elite Explorer
- Joined
- July 25, 2019
- Messages
- 66
- Reaction score
- 19
- City, State
- Pennsburg, PA
- Year, Model & Trim Level
- 2018 Explorer Platinum
Thought i would throw this out there. There is a known issue with the 2016-2019 model year Explorers with integrated heated seats and remote start. I can only speak that it affects the limited trim and up with the heated and ventilated seats. I have my remote start climate settings set to "auto"
Basically here is what happens:
1). Remote start the vehicle
2). The heated seats will turn on
3). Get in the vehicle, put the foot on the brake and press the start button
4). Heated seats button is still illuminated with 3 dots (meaning it is on and set to high)
At this point this where the problem is.. you think the heated seats are on but if you listen under the seat they are not (in these models they are basically a glorified hair drier). If you turn the seat off by pressing the heated seats button 3 times (medium > low > off) and then back on again you hear the fan kick on under the seat.
Funny thing is the cooled (ventilated seats) feature does not elude the same behavior (it stays on after you start the vehicle).
I took my car in 4 times for this issue. Ford Tech Support wanted to test different things but finally stated it is a firmware issue and it is up to Ford if they want to fix it (there is an SSM generated for this issue)..
The dealer also tested a 2018 Sport model owned by one of the service reps and his too did the same thing.
Again I realize we are in July and i shouldn't be worrying about heated seats but wanted to get a discussion going.
Basically here is what happens:
1). Remote start the vehicle
2). The heated seats will turn on
3). Get in the vehicle, put the foot on the brake and press the start button
4). Heated seats button is still illuminated with 3 dots (meaning it is on and set to high)
At this point this where the problem is.. you think the heated seats are on but if you listen under the seat they are not (in these models they are basically a glorified hair drier). If you turn the seat off by pressing the heated seats button 3 times (medium > low > off) and then back on again you hear the fan kick on under the seat.
Funny thing is the cooled (ventilated seats) feature does not elude the same behavior (it stays on after you start the vehicle).
I took my car in 4 times for this issue. Ford Tech Support wanted to test different things but finally stated it is a firmware issue and it is up to Ford if they want to fix it (there is an SSM generated for this issue)..
The dealer also tested a 2018 Sport model owned by one of the service reps and his too did the same thing.
Again I realize we are in July and i shouldn't be worrying about heated seats but wanted to get a discussion going.