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Sneaky dealer or not?

Youngr4

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March 2, 2011
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My car was build 4/14, and Seni confirmed that it was built. She also told me that my ETA was today May 1st. So we decided to call the dealer yesterday to see when they thought we could pick it up. They said that it was going to be built this week and we should get it by no later than next week. Can they not see the same information that Seni can? We think the dealer wants to keep our car on his lot just so he has one to show people since they told us a while back that they don't have any. Can that happen or do they really not know when they get cars in?
 


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Jruff17

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April 13, 2011
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City, State
Arizona
Year, Model & Trim Level
2011 XLT
Sneaky Dealer or Not

My car was build 4/14, and Seni confirmed that it was built. She also told me that my ETA was today May 1st. So we decided to call the dealer yesterday to see when they thought we could pick it up. They said that it was going to be built this week and we should get it by no later than next week. Can they not see the same information that Seni can? We think the dealer wants to keep our car on his lot just so he has one to show people since they told us a while back that they don't have any. Can that happen or do they really not know when they get cars in?

They really may not know! I did all my tracking through Ford. The dealer did not know when my car was built, shipped, nor arrival in Arizona. I had to advise them that my EX was here in AZ at the railstation 25 miles from their dealership. It arrived at the railstation on 4/27/2011 and the dealer did not know. To date, it still has not been delivered to the dealership and they want me to call Ford to have the railyard expedite delivery. Sorry, very sorry customer service from a dealeship standpoint! If you want to know exactly where your EX is at this point, call Ford Customer Service at 1-800-392-3673, option 1, then option 5, then option 2 and agian 2. Have your vin # available. Hope this helps!

RUFF
 




Turdle

Lowrider
Staff member
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Elite Explorer
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City, State
Humboldt, KS
Year, Model & Trim Level
2000 Mounty
I have an idea!

If they are using it to show off, go see it and pick it up!
 




Jruff17

Member
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April 13, 2011
Messages
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City, State
Arizona
Year, Model & Trim Level
2011 XLT
By the way, my EX had a build date of 4/14/2011 also with a 5/02/2011 ETA
 




Youngr4

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I have an idea!

If they are using it to show off, go see it and pick it up!

I will when I get it confirmed that it's there. The dealer is an hour from my work and I live an hour the other way from my work. It would be a long trip for nothing if it's not there.
 




drober30

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March 27, 2011
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City, State
Grand Blanc, MI
Year, Model & Trim Level
2011 Limited 302A
I will when I get it confirmed that it's there. The dealer is an hour from my work and I live an hour the other way from my work. It would be a long trip for nothing if it's not there.

Just call and ask if they have any Explorers that you can look at.

Their in business to sell cars not display them so chances are when it gets there they will want to to come pick it up.
 








darth_hangover

Active Member
Joined
April 7, 2011
Messages
76
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0
Year, Model & Trim Level
'11 Limted (on Order)
Congrats!! Enjoy it!! I've still got at least 5 weeks of waiting ahead...
 




Joe Dirt

Explorer Addict
Joined
October 4, 2007
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Year, Model & Trim Level
07 Camry
Pics or it didn't happen... :D
 




FordService

Official Ford Rep
Joined
October 25, 2010
Messages
5,281
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12
City, State
Dearborn, MI
Year, Model & Trim Level
2014
Got the call today going to pick up my explorer right now! So excited!!
I know this thread is a little old but I’m really glad to hear that you were called to pick up your new Explorer! Please let me know if you have any questions / concerns you would like help with!

Cory
 




blwnsmoke

Staff member
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Elite Explorer
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February 25, 2011
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City, State
Moderator
Year, Model & Trim Level
2020 Explorer ST
Got the call today going to pick up my explorer right now! So excited!!

I'm confused.. how could it be delivered before it was built?? lol, j/k

Enjoy the new Ex!!
 




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