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I had a meeting with the Service Manager on Tuesday. I made the same case as in the OP. At no point was he listening to me. He was just letting me talk so he could tell me no.
Also, the Ford 800 line closed my complaint, didn't call or email me with the results, and will not let me talk to a supervisor because the case is closed. I thought about trying to to re-open another, but I'm sure the complaint is tied to the VIN, and I'll be denied.
I'd re open it anyway. Be careful to articulate it not as a "complaint" but something you're looking for "assistance on." The distinction is that complaints go into a black hole, requests for assistance get a response one way or the other.
I know it's a trivial difference to us regular, rational human beings, but to the scripted madness that is the Customer Disrelationship Center (or Centre for our Canadian Neighbors ) it actually changes how the concern is held. You may also want to ask specifically for feedback from a subject matter expert on the PTU/transmission.