Sync 21098 OTA Available | Page 3 | Ford Explorer - Ford Ranger Forums - Serious Explorations

  • Register Today It's free! Once registered you can join the Elite Explorers to eliminate ads from the website.

Sync 21098 OTA Available

rlh6805

Member
Joined
June 13, 2021
Messages
43
Reaction score
13
City, State
Gaylord
Year, Model & Trim Level
2021 Expedition
I’m also wondering if perhaps the push to get Sync 4 out the door for the Mach-e and so on is taking resources away from the older team (Sync 3). Perhaps they need more folks to support all their systems.

Ken
This 100%. Sync 3 is legacy. The software code is written by Elektrobit with direction from Ford. Sync 4 is Ford which is in the 21 F150 and soon to be many 22 models. So there is no doubt that the Sync 3 is not priority.
 



Join the Elite Explorers $20 Get rid of the ads!
Elite Explorer members see no advertisements, no banner ads, no double underlined links.
Add an avatar, upload photo attachments, and more!
. First register on the forum, then join the Elite Explorers to get rid of the ads!





N3DD

Well-Known Member
Joined
August 18, 2019
Messages
126
Reaction score
14
Year, Model & Trim Level
2020 Explorer Limited
This 100%. Sync 3 is legacy. The software code is written by Elektrobit with direction from Ford. Sync 4 is Ford which is in the 21 F150 and soon to be many 22 models. So there is no doubt that the Sync 3 is not priority.
There you go!
 






Pnewby

Active Member
Joined
August 17, 2018
Messages
66
Reaction score
10
Location
Versailles,Ky
City, State
Versailles Ky
Year, Model & Trim Level
20 Aviator
16 Edge Sport
I hardly ever use travel link via the screen interface but my problem is the fact that the maps didn’t get the updates they needed to avoid 4 major traffic problems on I75 during my trip from central Florida to Ky. Back when it worked it saved me many hours stuck in traffic, this trip it added several hours.
 






rlh6805

Member
Joined
June 13, 2021
Messages
43
Reaction score
13
City, State
Gaylord
Year, Model & Trim Level
2021 Expedition
I hardly ever use travel link via the screen interface but my problem is the fact that the maps didn’t get the updates they needed to avoid 4 major traffic problems on I75 during my trip from central Florida to Ky. Back when it worked it saved me many hours stuck in traffic, this trip it added several hours.
I use Android Auto / Google Maps now because of the TL issue. Can't trust the native Telenav map without the traffic interface working.
 






jshenry1963

Elite Explorer
Joined
March 10, 2021
Messages
60
Reaction score
10
City, State
Sevierville, TN
Year, Model & Trim Level
2020 Platimum
Being a software developer myself, I can understand the "end of summer" response. They could have scheduled updates planned, and some bugs are harder to find than others. Granted, if it worked in version x, and they broke it in version y, they can easily do a diff on the changes, and hopefully make a change back, but, sometimes it isn't that easy. Either that or they have no clue how to make it work now, or they have everyone on Sync 4, and Sync 3 gets tid bits of time.
I myself just use my smart phone for maps anyway, since it shows a lot better details and changes in roads are updated more often since google maps is updated at google continuously, and the Sync is at best months behind, and believe me, roads change within months. Changes in roads around the McGhee Tyson airport, the map on the explorer would have taken me into a field for a mile or two, and stayed that way even after the last two updates, but google maps was up to date in short order. And I really don't like the android link mapping, leaves a LOT of info out, can't search by half the stuff you can find directly on the phone maps.
All of the above, just my opinion, and opinions vary, we all have them
 






Sgt1411

Elite Explorer
Joined
February 22, 2011
Messages
4,490
Reaction score
451
City, State
VanBC/GoodyearAZ
Year, Model & Trim Level
2021 Explorer ST
Callsign
PRINCE51
Tried OTA for 21098 but as usual its not working, the Battery Saver mode kicks in before download is completed, that turns off SYNC3 system so it fails.

USB install worked, so far Travel Link and Traffic Plus working OK.
 






peterk9

Staff member
Moderator
Elite Explorer
Joined
December 28, 2010
Messages
33,453
Reaction score
2,930
City, State
Russell, Ontario (Ottawa area)
Year, Model & Trim Level
2020 Aviator Reserve
Callsign
VE3
Tried OTA for 21098 but as usual its not working, the Battery Saver mode kicks in before download is completed, that turns off SYNC3 system so it fails.

USB install worked, so far Travel Link and Traffic Plus working OK.
Sounds like you have a low battery situation.

Peter
 






TonyST

Well-Known Member
Joined
March 16, 2019
Messages
189
Reaction score
82
City, State
Palm Beach Gardens, FL
Year, Model & Trim Level
2020 Explorer ST
Callsign
KW4WO
Tried OTA for 21098 but as usual its not working, the Battery Saver mode kicks in before download is completed, that turns off SYNC3 system so it fails.

USB install worked, so far Travel Link and Traffic Plus working OK.
I have had the same issues with OTA, it takes way too long to download OTA and the system shuts down after 30 minutes or so. Not a low battery issue either. I end up using USB updates. Ford's OTA system really is not up to par with the rest of the world.
 






rlh6805

Member
Joined
June 13, 2021
Messages
43
Reaction score
13
City, State
Gaylord
Year, Model & Trim Level
2021 Expedition
I have had the same issues with OTA, it takes way too long to download OTA and the system shuts down after 30 minutes or so. Not a low battery issue either. I end up using USB updates. Ford's OTA system really is not up to par with the rest of the world.
OTA updates don't require the vehicle to be running or even on to download. As long as you have connected to a wifi network and are in range, the updates will download and install when the vehicle is off.
 






peterk9

Staff member
Moderator
Elite Explorer
Joined
December 28, 2010
Messages
33,453
Reaction score
2,930
City, State
Russell, Ontario (Ottawa area)
Year, Model & Trim Level
2020 Aviator Reserve
Callsign
VE3
I have had the same issues with OTA, it takes way too long to download OTA and the system shuts down after 30 minutes or so. Not a low battery issue either. I end up using USB updates. Ford's OTA system really is not up to par with the rest of the world.
I had no issues with OTA updates except the length it took to update the 2.20 maps after 21020. The 21098 update was completed overnight.
I can't see these updates being a drain on the battery.

Peter
 






rlh6805

Member
Joined
June 13, 2021
Messages
43
Reaction score
13
City, State
Gaylord
Year, Model & Trim Level
2021 Expedition
I had no issues with OTA updates except the length it took to update the 2.20 maps after 21020. The 21098 update was completed overnight.

Peter
Same. 21020 took quite a while. 21098 was pretty quick. But in both cases, TL is still broken.
 






UofMEngineer

Well-Known Member
Joined
July 18, 2019
Messages
328
Reaction score
85
City, State
Michigan
Year, Model & Trim Level
20' Escape Hyb Titanium
Same. 21020 took quite a while. 21098 was pretty quick. But in both cases, TL is still broken.

Expected on both accounts. 20198 was a small update, whereas 21020 was more a wholesale update of everything on the system. The next one, which should also fix the TL problem, will be a little larger as it'll also have updated voice data.
 






Dale5403

Well-Known Member
Joined
February 18, 2020
Messages
713
Reaction score
179
City, State
Mondovi, WI
Year, Model & Trim Level
2020 Explorer ST
Expected on both accounts. 20198 was a small update, whereas 21020 was more a wholesale update of everything on the system. The next one, which should also fix the TL problem, will be a little larger as it'll also have updated voice data.
Any word on when that update might be released?
 






TonyST

Well-Known Member
Joined
March 16, 2019
Messages
189
Reaction score
82
City, State
Palm Beach Gardens, FL
Year, Model & Trim Level
2020 Explorer ST
Callsign
KW4WO
OTA updates don't require the vehicle to be running or even on to download. As long as you have connected to a wifi network and are in range, the updates will download and install when the vehicle is off.
In theory that is the way it should work. For me, it always shuts off the download when the timer shuts off the main power. When I come back and turn on power to the vehicle it is still not completed and restarts where it left off. Does no one else have any issues with the OTA using a home wifi network?
 






peterk9

Staff member
Moderator
Elite Explorer
Joined
December 28, 2010
Messages
33,453
Reaction score
2,930
City, State
Russell, Ontario (Ottawa area)
Year, Model & Trim Level
2020 Aviator Reserve
Callsign
VE3
Expected on both accounts. 20198 was a small update, whereas 21020 was more a wholesale update of everything on the system. The next one, which should also fix the TL problem, will be a little larger as it'll also have updated voice data.
Do you know if these updates put a drain on a battery so as to cause the Battery Saver to cut in and stop the download?

Peter
 






peterk9

Staff member
Moderator
Elite Explorer
Joined
December 28, 2010
Messages
33,453
Reaction score
2,930
City, State
Russell, Ontario (Ottawa area)
Year, Model & Trim Level
2020 Aviator Reserve
Callsign
VE3
In theory that is the way it should work. For me, it always shuts off the download when the timer shuts off the main power. When I come back and turn on power to the vehicle it is still not completed and restarts where it left off. Does no one else have any issues with the OTA using a home wifi network?
The only "timer" I'm aware of is the 10 minute Battery Saver Program. However, if the battery gets below a certain threshold the system could shut down. As mentioned, 21098 was a small file and should not have caused an issue. On the other hand, I did experience partial downloads with the OTA map updates but never saw and warnings about the battery. As you mentioned, they started again after checking their status.

Peter
 






UofMEngineer

Well-Known Member
Joined
July 18, 2019
Messages
328
Reaction score
85
City, State
Michigan
Year, Model & Trim Level
20' Escape Hyb Titanium
Any word on when that update might be released?

"When it's ready." Seriously though, not sure.

Do you know if these updates put a drain on a battery so as to cause the Battery Saver to cut in and stop the download?

Peter

Can't say I've heard of that problem. I know it stays awake for some amount of time to download, but I'm not up on the fine details for how long, etc.
 






Sgt1411

Elite Explorer
Joined
February 22, 2011
Messages
4,490
Reaction score
451
City, State
VanBC/GoodyearAZ
Year, Model & Trim Level
2021 Explorer ST
Callsign
PRINCE51
OTA updates don't require the vehicle to be running or even on to download. As long as you have connected to a wifi network and are in range, the updates will download and install when the vehicle is off.
So let me fully understand this, the vehicle is off, no ignition power from running, no accessory power from accessory mode, the APIM and ACM have no power but the OTA updates still function with data being pushed from the WiFi source in your home or business?

Please explain how WiFi modems work without power thats a new one for me and I like to learn new things.
 






peterk9

Staff member
Moderator
Elite Explorer
Joined
December 28, 2010
Messages
33,453
Reaction score
2,930
City, State
Russell, Ontario (Ottawa area)
Year, Model & Trim Level
2020 Aviator Reserve
Callsign
VE3
So let me fully understand this, the vehicle is off, no ignition power from running, no accessory power from accessory mode, the APIM and ACM have no power but the OTA updates still function with data being pushed from the WiFi source in your home or business?

Please explain how WiFi modems work without power thats a new one for me and I like to learn new things.
That is how my downloads worked. Parked in the garage with everything off.

Peter
 



Join the Elite Explorers $20 Get rid of the ads!
Elite Explorer members see no advertisements, no banner ads, no double underlined links.
Add an avatar, upload photo attachments, and more!
. First register on the forum, then join the Elite Explorers to get rid of the ads!





RickyG

Well-Known Member
Joined
September 28, 2019
Messages
243
Reaction score
66
City, State
Texas
Year, Model & Trim Level
2020 Explorer Limited
Callsign
I
Same with my 2020 Limited .. Parked in the garage with everything off
 






Top