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That's' been a problem for a number of people. It started when SYNC 21020 came out and it still continues with 21098. Last we have heard is the next version might solve. Going to the dealer is unlikely to help. I tried it and gave up once I found out more information about it.
As mentioned above, dealer trip is really a waste of your time. You can roll back to a prior release or wait for a software fix. The TSB most link to is generic for updating to the latest release with the dealer universal update tool to fix any number of potential issues.
The latest version is 21098 and for me it went backwards. My Aviator was working on 21020 but after OTA update 21098 completed my Travel Link now looks like what I posted in Sync 21098 OTA Available
As stated above, a trip or call to the dealership would not accomplish anything. It is an issue with the update.