Unable to navigate to certain destinations

[motionmanjim]

I spend quite a bit of time in Manchester, NH. For some reason, my navigation system will NOT navigate to certain destinations from specific starting points. For example, it will not allow me to enter my favorite restaurant destination starting from my office. It will show it, I select Set as Destination, the bar graph completes saying Route Confirmed, then it immediately goes to the home screen with no destination selected. When I go back to the navigation screen my display is set to 2-D North-Up, with no route in process. I can select other destinations from my office. If I drive to the restaurant, when I am a few miles away I can then select it as a destination.

Any ideas?

Jim

 

[peterk9]

Rebecca?

 

[FordIVTteam]

About how many destinations is this happening with, Jim?

(Thanks, Peter!)

Rebecca

 

[motionmanjim]

Rebecca,

I am not sure how to answer your question. If you want specific addresses I can supply them. There are dozens of addresses that I have tried to navigate to that have caused this problem, all in the Manchester NH area.

Jim

 

[FordIVTteam]

If you could send me a few of the addresses (starting and ending addresses) and your VIN, I'll go ahead and see what my support says.

Rebecca

 

[motionmanjim]

Rebecca,

PM sent.

Jim

 

[FordIVTteam]

Thanks!

Rebecca

 

[motionmanjim]

FYI - The A5 Navigation Chip did NOT fix the issue...

Jim